General Manager

Industry Leading Rental Condominium Complex, Newport Looking for a General Manager.

Site Description

Little Creek Cove Condominiums is a 31 unit condominium development located in the Agate Beach area of Newport, Oregon. Each condominium is owned by privately with governance by the Association of Unit Owners of Little Creek Cove, Inc. (Association), and Oregon non-profit corporation. Per Association Bylaws, the Association has a Board of Directors. The current use for the units is as short-term vacation rentals. TripAdvisor lists Little Creek Cove Condominiums in the top 1% of hotel/motels worldwide. Owners of the units have engaged the Association via a Rental Management Agreement to provide all of the management functions for the short-term vacation rental program. Currently, all 31 units are in the Rental Management Program. Visit our website at www.littlecreekcove.com.

Job Summary

The General Manager at Little Creek Cove Condominiums is responsible for managing the personnel, financial operations, daily operations and all other activities of operating Little Creek Cove as a short-term vacation rental destination. The General Manager ensures all personnel work towards total guest satisfaction by providing knowledge, support and guidance to all work associates. The General Manager has total responsibility for hiring, training and developing talented associates; ensure that all associates are compliant with all policies, standards, procedures and regulations; accommodating guest needs and performing all functions in a manner that guarantees operational efficiency.

The General Manager is supervised by the Association's Board of Directors in general and on a daily basis as needed by a Managing Board Member.

The General Manager works a scheduled 40-hour week but is also on-call outside of these hours on scheduled workdays to tend to the condominiums rental needs. The General Manager is available or has another staff member available on an on-call basis 24 hours a day. This position is FLSA-exempt and the employee is an “at will” employee of the Association.

The salary range is $40,000 to $50,000 based on applicant experience and education (also see Benefits section).

The Association provides a one-bedroom on-site apartment as living accommodations for the General Manager. The Association's Board strongly prefers the General Manager live on site.

General Conditions that Apply to this Position

This description does not include marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and perform any other job-related duties as specified by the Association.

Requirements are representative of minimum level of knowledge, skills, and/or abilities or aptitudes to perform each duty proficiently.

This document does not create an employment contract, implied, or otherwise, other than an “at will” employment relationship.

Minimum Qualifications

A minimum three years in positions that are related to hospitality management. It is desirable that the experience be in settings similar Little Creek Cove Condominiums. The position requires at minimum, an Associate Degree in hospitality, administration or business management. In lieu of the academic requirement, experience in business management, hospitality services, marketing and/or human resources are required. A four-year degree in any discipline is highly desirable and preferred.

Major/Key Duties

Coordinates, directs and manages the staff and everyday short-term rental operations to achieve 100% guest and owner satisfaction in a profitable, effective and efficient manner while maintaining standards set by the Association. Many staff are long-term employees.

Assure compliance with all Association Rules and Regulations as well as applicable Federal and State laws.

Ensure the duties of General Manager are delegated and performed when absent from the site.

Conduct routine inspections of facilities including condominium units, grounds and staff work areas with attention toward cleanliness, condition, safety and appearance. When deficiencies are found, ensured prompt corrective action is implemented.

Analyze and compile financial information.

Collect and accurately record money received including owner payments, reserve funds as well as unit rental receipts.

Develop and implement a marketing plan to bolster occupancy throughout the year including the monitoring of results and making modifications as needed.

Assure staff is committed to serving guests in a manner that promotes a pleasant stay.

Ensure supplies from outside vendors are ordered, delivered and stored in a timely and efficient manner.

Address Board, owner, guest and employee concerns in a prompt and professional manner.

Knowledge, Skills, Abilities and Competencies

Knowledge and experience in the administration and management of hotel business operations. This includes knowledge of mathematics, accounting, computer use and programs.

Exceptional supervisory skills are needed in support of a diverse, tenured and quality employee workforce. Many employees have been in their positions for 7-10+ years and currently perform at a very high level of competence.

Exceptional ability to work well with a diverse group of condominium unit owners with varied backgrounds, some of which reside a distance from Newport including international locations.

Excellent customer service skills are required along with exceptional verbal, reading and writing skills in English.

Knowledge and experience in management of hotel budgets in an effective and efficient manner.

Ability to effectively communicate professionally with guests, associates, supervisors, and others in support of optimum operations of the property.

Ability to be conversational in Spanish is highly beneficial but not required.

Ability to support marketing activities for the short-term vacation rental program.

Ability to become knowledgeable in all aspects of the Little Creek Cove Condominium facility.

Ability to perform light maintenance activity on common elements at the Little Creek Cove Condominium facility and in condominium units.

Environmental Job Requirements

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee frequently works in outside weather conditions and is frequently exposed to wet and/or humid conditions.

While performing the duties of this job, the employee frequently works inside condominium units performing light maintenance activities exposing the employee to equipment and commercially available chemicals.

The noise level in the work environment is usually low.

The employee is frequently required to travel within the local community. Infrequent travel from one city to another is required.

Physical Requirements

Seeing/Hearing – The General Manager must be able to see well enough to read reports, drive and use a computer as well as hear well enough to communicate on the phone and in person.

Walking/Mobility/Climbing/Stooping/Kneeling – It is important that the General Manager be able to move about the property. In addition to walking, there are many stairs both outside the units and inside. The General Manager must be able to walk unassisted throughout the Little Creek Cove property.

Standing - The General Manager will be required to spend extended periods at the computer or other desktop work.

Lifting – The General Manager must be able to lift up to 25 pounds.

Employee Benefits

As a regular, full-time employee earns five days of vacation with pay accruing in the first year of service as well as 10 days of vacation with pay starting with the second year of service.

A Sick Leave policy is currently being developed through the vacation policy currently meets Oregon state statutes for sick leave.

The Association offers a medical, dental, prescription and vision program for its employees who work at least 30 hours per week and have successfully completed the 60-day trial employee period. Covered employees share ($40 a month) in the total monthly premium cost paid by the Association. Eligible family members may also be included with coverage paid by the employee through payroll deduction.

The Association provides a rent-free one-bedroom on-site apartment with Association paid for utilities as living accommodations.

How to Apply

Either apply here or send resume' including at least three work references to TreaLCC@aol.com. You will be notified when your resume' has been received. Employment recruiting and hiring for this position is being done by the Association Board so contact is with the Board, not the business office.