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Retail Sales Associate - Full-time / Part-time
| Hours | Full-time, Part-time |
|---|---|
| Location | Salt Lake City, UT Salt Lake City, Utah |
About this job
Job Description
The Retail Sales Associate is responsible for building the customer relationships that are the foundation of Ashley
HomeStore’s retail sales success. The incumbent provides world-class service to customers by using the Ashley
Sales Approach to sell the full suite of HomeStore products and services tailored to meet the customer’s wants
and needs.
The Retail Sales Associate is accountable for delivering an exceptional in-store experience for every guest that
results in increased store sales, profitability and customer loyalty.
Overall, the Retail Sales Associate contributes to the Ashley high performance culture by modeling our core
values and engaging in sales activities that keep the Ashley brand as the #1 home furnishings market leader in
style, selection, quality and value.
Welcomes and professionally engages every guest to ensure customer expectations are met and the Ashley
brand image is properly represented.
Follows the Ashley Sales Approach with each guest to maximize average sales per guest and ensure aboveminimum
category sales goals. Asks questions and listens to guest needs; provides options and advice on
meeting those needs. Performs product presentations, attempts to close each sales opportunity and adds on
additional items and extended warranties to the sale.
Contacts customers by telephone, mail or e-mail after product delivery to ensure total satisfaction and
establish next steps to continue to serve the customer in their home furnishing needs.
Completes post-sales order entry and administration processes.
Completes showroom floor recovery processes throughout the day.
Works vigorously on sales performance improvement by using available learning tools and programs.
Develops and maintains high levels of knowledge on Ashley business products and promotions.
Participates actively in sales meetings and one-on-one coaching sessions with store managers and trainers.
Demonstrates the company’s core and growth values in performance of all job functions.