General Manager

The Brand Newly Opened Fairfield Inn & Suites by Marriott is seeking a highly energetic and motivated individual for the General Manager position.

Responsibilities Include:

• Manages hotel operations to maximize profitability and growth through the leadership of people delivering a high quality guest experience.
• Manage day-to-day operations and assignments of the hotel.
• Plan and organize work, communicate goals, and schedule/assign work.
• Comply with and advise staff of formal policies and procedures, identify options and resolve issues.
• Manage the entire sales process for the hotel.
• Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with company rules and policies.
• Meet or exceed Gross Operating Profit (GOP) goals.
• Maximize room revenues and achieve Revenue Growth Index (RGI) and Revenue Per Available Room goals.
• Develop and monitor the performance of financial and operational plans/budgets and sales and marketing plans for the hotel which support the overall objectives of the corporation.
• Control labor and expenses in all areas of operations.
• Generate well written commentary and correct departmental control issues.
• Generate and execute capital expenditure plans for capital improvements to enhance the assets of the company and elevate brand loyalty.
• Oversee the guest service function to ensure guest complaints are resolved appropriately and that service recovery gestures are made in order to ensure complete guest satisfaction.
• Achieve and maintain overall satisfaction scores as determined by the company.
• Ensure that brand standards are met in all areas of the hotel; establish and maintain preventative maintenance programs to protect the physical assets of the hotel.
• Achieve productivity and quality goals.
• Ensure the development and implementation of programs and events that foster a positive work environment, e.g., new employee orientation, employee recognition programs, harassment-free workplace training, etc.
• Establish performance goals for employees and provide regular feedback.
• Develop a succession plan to ensure adequate future bench strength.
• Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions.
• Ensure a safe and secure environment for guests, employees, and hotel assets.
• Achieve established Workers Compensation and safety compliance goals. Comply with all standards and inspection requirements.
• Develop and maintain rapport with key community contacts to ensure a visible presence in the local community.
• Promote teamwork and quality service through daily communication and coordination with all departments, regional contacts, and corporate office.
• Management Company - regarding operational updates and current issues.
• Vendors - to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc.
• Regulatory agencies - regarding safety and compliance matters.
• Perform other duties as assigned.