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in Alameda, CA

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Hours Full-time, Part-time
Location Alameda, CA
Alameda, California

About this job

Job Description

The Assistant Manager is responsible for creating an in-center environment that exemplifies exceptional customer service and inspires staff members to reach beyond their best. As the center’s second-in-command, the Assistant Manager (AM) provides leadership and vision to his/her reports and other center staff, aiding the General Manager in all center operations and floor management duties, and assuming responsibility for the center in the GM’s absence.

 

The AM works closely with the General Manager in order to achieve the center’s financial objectives, developing and monitoring the performance of operational plans and budgets and creating sales/marketing plans that support the overall objectives of the company. The AM helps control costs in all operations-related areas (including labor) and isn’t afraid to make changes when necessary. As such, the AM has a knack for balancing the needs of multiple departments, conducting regular meetings with the management team in order to review performance and offering direction, motivation, and guidance that is focused on achieving the company’s goals. The AM also reviews weekly/monthly P&L statements and works with the management team to develop action plans that grow revenue and control costs—all while meeting her/his center’s annual budget.

 

AMs manage the day-to-day of their respective facilities by scheduling, planning, and organizing work, clearly communicating goals, and ensuring that all staff are familiar (and in compliance with) the appropriate standards and procedures. With the General Manager, the AM helps hire, train, and support center staff, supervising and directing the regular training of all staff in areas such as F&B operations, guest service, and loss prevention. The AM also ensures that our guest service model is being followed faithfully, resolving guest complaints to ensure total guest satisfaction.

 

What are we looking for in a standout AM? All of the above—plus a bachelor’s degree (or its equivalent) and 2-3 years of progressive management experience with staff supervision. Experience in a high volume retail, entertainment, hospitality, or restaurant venue is especially desirable, as is a thorough knowledge of POS register systems. Sound like you? Then apply now and get the ball rolling!

Company Description

The Best in Bowling Begins with AMF
Throw your hands in the air-you just bowled a strike.

Everyone has their own special way to celebrate. Some moonwalk. Some fist-bump. Some perform a jumping windmill high-five (which we don't recommend unless you're an expert). And others engage in an impromptu laneside end-zone dance that's all their own.

Whatever your post-roll ritual, you'll find no better place to display it than the AMF Bowling Co. AMF is the largest owner and operator of bowling alleys in the world. If you've visited a bowling alley somewhere on planet earth, chances are you've bowled with AMF. Bowling is our business and we've been taking care of business since the 1940s. A lot has changed since then (like live-tweeting your game, automatic scoring, and posting your bowling photos to your Instagram-or ours), but what hasn't changed is our commitment to fun. We live fun. Every day. On the lanes. And we want you to feel that feeling every time you pick up a ball; every time you approach the foul line; every time a friend gives you a high-five and says, "You're Up."

Whether you're hosting a birthday, trying to arrange the perfect sweet sixteen, looking to throw the best bachelor/ette party ever, or planning the ultimate corporate event, AMF remains the go-to spot for all your celebratory moments. We're on a mission to bring world-class fun to everyone in the USA-from high rollers to non-bowlers to gutter ball queens alike-and we're not stopping until everyone gets to experience the fun for themselves, on the lanes and in person. Stop by any of our more than 240 locations across America, put on your bowling shoes, grab a ball, and rediscover the fun, the excitement, and the sheer joy of bowling with your friends and family. The pins are set and waiting. You're Up.
the ball rolling!