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in Reno, NV

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Hours Full-time, Part-time
Location Reno, NV
Reno, Nevada

About this job

Job Description

Supporting the Management Team in ensuring that standards of service are consistently achieved by the team and team members.

Responsibilities 

  • Understand that our guest is our #1 priority.
  • Greet guests in a courteous and friendly manner.
  • Ensure that all products and merchandising brand standards are adhered to.
  • Maintain brand operational standards and ensure that restaurant checklists and cleaning schedules are completed on a daily basis.
  • Coach team members through the induction process by acting as training buddy to ensure a comprehensive orientation and maintenance of brand standards.
  • Communicate and clarify major job duties, priorities, and expectations to team members and provide continuous coaching and constructive feedback in a timely manner, through verbal and written documentation.
  • Provide support, direction, and encouragement in helping the team succeed in delivering business goals.
  • Establish and communicate performance standards and monitor team member performance through observations, discussions, etc., and document both good and unacceptable performance accordingly.
  • Assist team members in developing the skills and abilities necessary for improved performance.
  • Ensure that products are of the highest quality.
  • Responsibility for overseeing cash duties. 

Qualifications

  • Vocational or on-the-job training essential.
  • Excellent interpersonal skills and ability to interact with and motivate team members.
  • Excellent communication and organizational skills.
  • Ability to read, interpret, and articulate instructions using clear and direct language.
  • Able to work as part of a team within a fast paced food service environment.
  • Minimum of 1 year experience within a busy restaurant/hotel environment.
  • Supervisory experience required.
  • Cash handling experience required.

EOE/F/M/V/D

Company Description

SSP AT-A-GLANCE
With over 50 years’ experience in the travel market, we have a presence in over 30 countries and have over 450 brands in our portfolio. We have the capability to deliver world-class food and beverage outlet programmes based on the highest levels of customer service, quality of food and environment.

We are the food travel experts. So what does that mean? It means that we are experts in creating and running food outlets in locations where people are on the move. Whether it’s jetting off somewhere more exotic, getting on a train or stopping off at a motorway service area, we will make sure the food and drink on offer is the ideal selection to meet the needs of the many different types of traveler.