Digital Experience Manager - Full-time / Part-time

Success is always in style at TJX! Continue to explore career opportunities at TJX, a Fortune 100 company and the leading off-price retailer of apparel and home fashions in the U.S. and worldwide. At TJX, we are proud that, for 40 years, we have been providing amazing value to our customers, but the merchandise we sell is just part of our story. We believe our Associates bring our business to life, and we aim to support you by making TJX a terrific place to work. We are committed to leveraging our differences, and believe that the diverse skills, experiences and background that you bring into the organization will help us continue to succeed.

Our retail chains include TJ Maxx, Marshalls, HomeGoods, Sierra Trading Post and Homesense, as well as tjmaxx.com and sierratradingpost.com in the U.S.; Winners, HomeSense and Marshalls in Canada; TK Maxx in the U.K., Ireland, Germany, Poland, Austria and the Netherlands, as well as Homesense and tkmaxx.com in the U.K.; and TK Maxx in Australia. With over $33 billion in sales, more than 3,800 stores, and 235,000 Associates in 2016, TJX is an exciting place to grow your career!

TJX Digital is the newest division of The TJX Companies, Inc. and is responsible for bringing transformative digital innovation to all of TJX. This includes both the T.J.Maxx and Sierra Trading Post ecommerce businesses. Are you passionate about retail, driven to grow our business, and want to make a difference in the lives of our consumers? Then TJX could be the career opportunity for you.

Want to make an impact?

As the Digital Experience Manager you will be responsible for strategizing and executing TJX’s mobile roadmap, launching and managing branded mobile applications for TJX banners, with the exception of Sierra Trading Post.

Ways you will make a difference:

Partner with Digital IT and Project Management to gather and define business and functionality requirements

Collaborate with Creative, Brand Marketing, Digital Marketing, IT, Planning, Merchandising, Finance, external Agencies and Operations to ensure seamless deployment and communication of strategic vision and execution

Provide simple, consistent, profitable and scalable mobile experiences that add value to current and prospective customers

Manage end-to-end site experience and all front end changes to the site including website content and A/B testing

The Skills that will Make You Successful

• Hands-on experience launching mobile applications (iOS & Android)
• Knowledge and passion for emerging technologies (API’s, SDK’s, Native UI’s etc.) and how they are used to deliver great products
• Ability to operate and navigate a matrix environment
• Strong partner and relationship builder…you will need influence and drive results with various areas of the business
• Deep understanding of digital analytics platforms (Adobe Analytics, Google Analytics, Flurry, Localytics, etc.)
• Completed Bachelor’s degree and at least 6 years of creating and optimizing digital or mobile experiences with 3+ years of defining and driving the vision of mobile experiences.

Ready to be part of our team?

Description:

• Identify unmet customer needs and develops feature/functionality concepts that meet those needs
• Continuously understand the competitive landscape and future features and functionality to inform roadmap and strategy for future needs, constantly focusing on customer experience and conversion at the forefront
• Build, prioritize and maintain the product backlog in order to deliver the most value with a strong towards quality and customer experience
• Demonstrate leadership in guiding the team of developers, creatives, UX designers and external partners in building innovating digital experiences that can be tested and scaled quickly.
• Through collaboration with Digital IT, ensure the brand teams expectations are met via the mobile app experience
• Manage the product while partnering with development teams to ensure the end-product effectively addresses priorities while maintaining technical integrity
• Identify, prioritize, and select enhancements for mobile gaining alignment from key stakeholders along the way.
• Assess and optimize the mobile customer journey to ensure best-in-class UX across channels and devices
• Measure, optimize and communicate app KPIs throughout the organization
• Conduct research and implement best practices for mobile features and functions based on understanding of customer needs and behaviors
• Collaborate with Site Experience group for best practices in user interface and navigation

What's In It For You?

TJX has campuses conveniently located off the Mass Pike and Route 495. With us, you'll not only enjoy working for an industry leader, but we also strive to provide a competitive salary and benefits package.

TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Posting Notes: Framingham || MA

Nearest Major Market: Framingham
Nearest Secondary Market: Boston
Job Segment: Merchandising, Manager, Marketing Manager, Garment, Retail, Management, Marketing, Research, Fashion