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Hours Full-time, Part-time
Location FRAMINGHAM, MA
FRAMINGHAM, Massachusetts

About this job

Success is always in style at TJX! Continue to explore career opportunities at TJX, a Fortune 100 company and the leading off-price retailer of apparel and home fashions in the U.S. and worldwide. At TJX, we are proud that, for 40 years, we have been providing amazing value to our customers, but the merchandise we sell is just part of our story. We believe our Associates bring our business to life, and we aim to support you by making TJX a terrific place to work. We are committed to leveraging our differences, and believe that the diverse skills, experiences and background that you bring into the organization will help us continue to succeed.

Our retail chains include TJ Maxx, Marshalls, HomeGoods, Sierra Trading Post and Homesense, as well as tjmaxx.com and sierratradingpost.com in the U.S.; Winners, HomeSense and Marshalls in Canada; TK Maxx in the U.K., Ireland, Germany, Poland, Austria and the Netherlands, as well as Homesense and tkmaxx.com in the U.K.; and TK Maxx in Australia. With over $33 billion in sales, more than 3,800 stores, and 235,000 Associates in 2016, TJX is an exciting place to grow your career!

The Database Marketing and Analytics group is looking for an experienced advanced analytics professional that will work with TJX's North American marketing teams to develop a deep understanding of our customers across all aspects of their lifecycle. The Database and Analytics Manager will support multi-channel customer marketing programs and provide insights, analysis and recommendations and segmentations that improve marketing effectiveness leveraging advanced analytic techniques. He/she will collaborate across analytics, brand and loyalty teams to optimize CRM programs (direct mail, email, online, mobile, social & loyalty programs) to enhance the customer experience and drive profitable incremental sales. As a proactive, business partner this person will clearly display and articulate actionable insights to influence data-driven business decisions.

Responsibilities:
  • Leverage predictive analytics to analyze customer behavior/patterns to improve sales, ROI and customer engagement.
  • Develop uplift models to optimize campaign performance and measure results.
  • Build and implement purchase propensity models to optimize customer segmentation and targeting.
  • Evaluate the effectiveness of marketing actions, predict future performance and deliver actionable insights to improve customer engagement and lifetime value.
  • Synthesize data, uncover insights and create compelling data visualizations from multiple sources to tell a story and influence business actions.
  • Develop and implement test designs leveraging predictive analytics that serve as champion and challenger for marketing and loyalty programs.
  • Collaborate closely with brand and loyalty marketing managers to identify and predict customer segments with the greatest potential for brand and loyalty revenue growth.
  • Develop models to optimize customer onboarding, cross-sell, up-sell and retention opportunities.
  • Help develop analytics that improve targeting, segmentation, deliverable, open, click, purchase and unsubscribe rates.
  • Lead initiatives that will increase marketable universe, improve KPI’s and create customer analysis that measure customer performance.
  • Closely collaborate with internal business partners (IT, .com, International Marketing and brand partners) and outside vendors (global database, email service provider, credit provider) to recommend analytic approaches to ensure insights are leading to action and driving measurable business impact.
Qualifications:
  • Bachelor’s degree in Statistics, Applied Mathematics, Economics, Computer Science or other quantitative field required. Advanced degree preferred.
  • 10+ years applying advanced analytical techniques such as time series regression, neural networks, decision trees, segmentation, cluster, response and lift modeling and factor analysis to real-world data to optimize marketing effectiveness.
  • Excellent analytical and problem-solving skills with a strong attention to detail required.
  • Understanding of sampling and testing methodology including A/B splits, multivariate testing and design of experiments.
  • Adept at translating and communicating complex findings into easy-to-understand, business ready results in both verbal and written form.
  • Curious, self-motivated thinker; always asks why and drives until the answer is clear.
  • Strong project management and cross-functional collaboration skills required.
  • Expert using data analysis, modeling and visualization tools such as SAS, SPSS, R, Python, SQL, Tableau, Alteryx, etc. to explore data, develop models and produce actionable insights.
  • Preferred experience with unstructured Big Data environments (e.g. Hadoop, IBM Big Insights) and data analysis tools (e.g. Hive, Pig, Spark, MapReduce, R, etc)
  • High degree of proficiency in PC applications such as Microsoft Office
What's In It For You?

TJX has campuses conveniently located off the Mass Pike and Route 495. With us, you'll not only enjoy working for an industry leader, but we also strive to provide a competitive salary and benefits package.

TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Posting Notes: Framingham || MA

Nearest Major Market: Framingham
Nearest Secondary Market: Boston
Job Segment: Analytics, Database, Data Analyst, Merchandising, Technology, Management, Marketing, Data, Retail