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Customer Service Enthusiast
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | 1591 Savannah Hwy. Charleston, South Carolina |
About this job
About Us:
Call Experts is a fun, family-owned and operated call center located in West Ashley. We have been in business since 1982 and are rapidly growing. With us, there is room for growth and opportunity for all those that seek it! We are a primarily inbound call center that specializes in taking/dispatching messages for different companies. The calls handled range from typical message taking for professional offices to complete call center entry.
We are seeking highly motivated individuals with strong verbal communication skills to work as Customer Service Representatives. You will receive in-depth training to ensure that you will be completely prepared to represent our clients and their customers. We are fully invested in your success and will be there to make sure you have everything you need to grow within the company and advance your career.
Job Description:
Key Responsibilities:
• Fielding outbound/inbound phone calls from customers of clients from various industries
• Transferring customers to the appropriate department(s)
• Contacting service providers to assist the customers
• Handling and resolving customer inquiries
• Identifying the type of service(s) needed
• Being the first point of contact for customers looking for various products or services
• Being friendly and efficient
• Presenting yourself with professionalism, friendliness, and a willingness to help
Benefit package for Full Time employees include: Paid breaks, medical/dental/vision insurance (after 90 days), and 401k with match after 1 year of service.
Call Experts is a fun, family-owned and operated call center located in West Ashley. We have been in business since 1982 and are rapidly growing. With us, there is room for growth and opportunity for all those that seek it! We are a primarily inbound call center that specializes in taking/dispatching messages for different companies. The calls handled range from typical message taking for professional offices to complete call center entry.
We are seeking highly motivated individuals with strong verbal communication skills to work as Customer Service Representatives. You will receive in-depth training to ensure that you will be completely prepared to represent our clients and their customers. We are fully invested in your success and will be there to make sure you have everything you need to grow within the company and advance your career.
Job Description:
Key Responsibilities:
• Fielding outbound/inbound phone calls from customers of clients from various industries
• Transferring customers to the appropriate department(s)
• Contacting service providers to assist the customers
• Handling and resolving customer inquiries
• Identifying the type of service(s) needed
• Being the first point of contact for customers looking for various products or services
• Being friendly and efficient
• Presenting yourself with professionalism, friendliness, and a willingness to help
Benefit package for Full Time employees include: Paid breaks, medical/dental/vision insurance (after 90 days), and 401k with match after 1 year of service.
Requirements
Job Requirements
Successful candidates will possess the following:
• Previous retail/customer service experience preferred, but not required
• Clear, articulate speaking voice.
• Must be able to read computer-generated scripts
• Must be reliable and punctual
• Basic computer skills required
• Superior communication and "people" skills
• Enjoy helping customers
• Positive, energetic, enthusiastic, eager to learn and grow
Successful candidates will possess the following:
• Previous retail/customer service experience preferred, but not required
• Clear, articulate speaking voice.
• Must be able to read computer-generated scripts
• Must be reliable and punctual
• Basic computer skills required
• Superior communication and "people" skills
• Enjoy helping customers
• Positive, energetic, enthusiastic, eager to learn and grow