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Customer Service Representative
| Hours | Full-time, Part-time |
|---|---|
| Location | Amarillo, TX Amarillo, Texas |
About this job
These Customer Service representatives will be responsible for answering inbound phone calls for applicants/existing clients. They will be supporting their client, Medicaid. Their main focus is customer service and satisfaction! SOFT SKILLS ARE NEEDED.
Questions asked will be in regards to Eligibility, Benefit inquiries and claim inquiries call (not filing claims, just taking the calls). Types of questions from providers: "Is this member eligible?" (Give effective date, if active or terminated. Getting info from ID card, member or group ID). "What is the status on the claim? Or why was this claim denied?"
Calls are mainly providers (doctors, hospitals, clinics, ambulance services, labs...)
Average calls are 6-10 minutes long. Some calls may be up to 1 hour, 2 minutes at shortest.
**SOFT SKILLS, GENERAL COURTESY, MULTI-TASKING SKILLS AND STRONG COMPUTER SKILLS ARE NEEDED**
MUST HAVES
customer service
computer proficiency
strong communication skills
Qualifications: Ideal - previous call center experience
Acceptable - Bachelors or Associates program completed or relevant customer service experience
Other important qualifications:
Strong written and oral communication skills
Reliability/dependability
Strong customer service experience
Strong computer skills
Training Hours
(7 weeks) 9am - 5:30pm (Monday through Friday)
Hours after training-
CSRs will likely be assigned a mid shift (between 10a - 12pm start time). Any shift started after 12pm gets a shift diff of $1.20/hr. Shifts are 8.5 hours with a 30 minute unpaid lunch and 2 15 minute paid breaks.
ALL CANDIDATES MUST BE OPEN BETWEEN 8AM - 11PM. Quarterly bids for shifts, every 3 months this shift will change.
About Aerotek:
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.
Aerotek is acting as an Employment Agency in relation to this vacancy.