Director of Rooms

Benchmark’s company culture is central to our management philosophy. The company’s stated purpose is “to provide an entrepreneurial environment where determined people dare to create, share, and build futures.

To be the “benchmark” by which all others are judged takes passion, courage, and dedication. We invite you to explore our extraordinary offering of unique opportunities, all with a common goal of providing an unforgettable journey.

Job Description Summary:

BASIC FUNCTION: The Director of Rooms will supervise all Rooms Departments and insure their standards of operation are maintained and are working in harmony at a profit.

Job Description:

BASIC FUNCTION:  The Director of Rooms will supervise all Rooms Departments and insure their standards of operation are maintained and are working in harmony at a profit.QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE

• High school graduate or equivalent.
• Associate Degree with Bachelor Degree preferred.
• Three years in the Rooms Department with Two years as a Department Head.
• Must be service oriented.
• Ability to interact well with others.

ESSENTIAL FUNCTIONS:

Insure service and product standards are maintained at a 4-star level.

Train and develop personnel in the Rooms Division.

Decision-making and policy formulation for the Rooms Division.

Develop, implement and review marketing direction with the Director of Sales and Marketing and the General Manager.

Devise and implement programs to increase customer quality and service.

Develop and implement yearly rooms’ budget and 30-60-90 day forecast.

Review and maintain guest comment card satisfaction scores.

Develop and maintain rooms’ historical data.

Maintain effective staffing and cost controls in all areas of the Rooms Division.

Implement coordination within the Rooms Division and their interfaces with all other property departments.

MARGINAL FUNCTIONS:

To serve as M.O.D as requested. To be a member of the Emergency Response Team (ERT). To assist other departments as required. Will perform additional duties as requested by the Resident Manager.

ENVIRONMENT:  Office setting, with overhead lighting and comfortable ventilation.