Client Care Coordinator - Full-time

• Reflect the core values of Home Care of Memphis, LLC, (d.b.a. an independently owned and operated Home Instead Senior Care Franchise).
• Meet with potential clients and family members to discuss their needs and provided solutions in the form of a service plan.
• Conduct Service inquiries and Care Consultations as needed following the consultative sales process
• Enter all new client information into ClearCare to ensure proper staffing and billing.
• Maintain ongoing communication and a consistent follow-up schedule with potential clients and families who have yet to commit to service.
• Keep track of and recognize client birthdays, deaths, and sicknesses.
• Work with other team members to coordinate various aspects of a clients' care.
• Be responsible for client/CAREGiver introductions.
• Create and maintain client and responsible party records documenting all quality assurance meetings and /or phone calls.
• Plan and execute a schedule that ensures each client has at minimum one quality assurance visit per (month/quarter).
• Recognize and pursue opportunities to modify service plans to best support the ongoing needs of clients through a quality assurance program.
• Demonstrate open and effective communication with clients, family members, the franchise owner, colleagues and CAREGivers, and referral providers/care providers.
• Work with clients and their families on the various issues that may arise to ensure they are getting resolution to issues as well as receiving the services needed.
• Maintain regular attendance at the office to execute job responsibilities.
• Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.

• Participate as needed in all CAREGiver meetings.
• Conduct Family Education sessions as needed
• Perform any and all other functions deemed necessary

• College degree preferred
• One year experience in home care, health care of senior-related industry required, and equivalent combination of education and work experience may be considered.
• Must possess a valid drivers's license

• As a key player, this person is responsible to be a supervisor for all CAREGiver staff in the event he/she is called upon to do so.

• Must demonstrate excellent oral and written communication skills and the ability to listen effectively
• Must have the ability to work independently, maintain confidentiality of information and meet deadlines
• Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making.
• Must demonstrate discretion, integrity and fair-mindedness consistent with office standards, practices, policies and procedures
• Must demonstrate knowledge of the senior care industry
• Must have the ability to organize and prioritize daily, monthly , quarterly, and yearly work
• Must have the ability to present a professional appearance and demeanor
• Must be patient and congenial on the telephone
• Must have computer skills and be proficient in Excel and Word and the ability to operate office equipment
• Must have the availability to work evenings or weekends as required
• Must have the ability to perform duties in a professional office setting 
• Must have the ability to work as part of a team

Each Home Instead franchise is independently owned and operated.