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Hours Full-time
Location 346 - 92705
Santa Ana, California

About this job

Home Instead Senior Care is the leading company in the senior care industry. Our goal is to provide the best non-medical senior care, and to change the face of aging.

The Service Coordinator is responsible for scheduling clients and CAREGivers with an emphasis on creating extraordinary relationships to provide the highest quality service to clients.

Our team is looking for a positive, poised, and flexible, team-player that is available to work in our office Thursday through Monday. Must have excellent problem-solving skills, customer service skills, and the ability to negotiate and be persuasive. Must bring a proactive, can-do attitude to the office!

The perfect candidate will be a well-organized professional who is detail-oriented, and communicates effectively. Candidate must be able to think analytically about best scheduling methods and practices to ensure continuity in caregiving services.

Phone, email and Microsoft Office skills are essential. Senior Care experience preferred but not required.

Responsibilities and Duties

Primary responsibilities include:

  • Availability to work the alternative schedule of Thursday through Monday.
  • Answer incoming calls in a friendly, professional and knowledgeable manner.
  • Create and maintain client and CAREGiver schedules with an emphasis on creating high quality matches and the development of extraordinary relationships.
  • Monitor, mediate, and log all client and CAREGiver activity utilizing the software system.
  • Follow up with all client and CAREGiver issues to ensure their problems are resolved.
  • Enter and maintain accurate client and CAREGiver records in the software system.
  • Increase client loyalty to Home Instead Senior Care by utilizing the consultative sales process to better meet our current client needs.
  • Follow up and communicate CAREGiver and client issues with colleagues to ensure problems are resolved.
  • Design, test and implement a responsive contingency plan that ensures 100% maintenance of Service Hours.
  • Recognize and capture opportunities to increase service hours in scenarios to enhance and/or increase quality care.
  • Field new client inquiries over the phone in a knowledgeable manner, enter the information into the software system and work with team to communicate and prepare for Care Consultations.
  • Maintain regular attendance at the office to execute job responsibilities
  • Demonstrate open and effective communication with the franchise owner, colleagues, CAREGivers, clients and family members.
  • Adhere to all company policies, procedures and business ethics codes and ensure that they are communicated and implemented within the team.

Please submit an email summarizing your qualifications and why you want to work for Home Instead to Caregiving346@homeinstead.com, or apply below. 

Job Type: Full-time

Salary: $14.00 to $16.00 /hour

Each Home Instead franchise is independently owned and operated.