Store Seasonal Employee -Unloader

The
primary function of the Customer Service Associate is to assist
customers with all of their shopping needs. This includes assisting customers
in the selection, demonstration, preparation and loading of merchandise. The
CSA is required to respond to customer inquiries and support them throughout
their shopping experience including promoting customer loyalty plans and
extended protection/replacement plans where appropriate. The CSA is also
responsible for maintaining a safe and secure work environment by conducting
daily safety reviews, noting hazards, keeping store areas clean and organized,
and monitoring for potential theft or security risks. Lastly, the CSA is
responsible for completing all other duties as assigned.

Schedule

Requires open availability any day of the week. Required to work a Corporate
schedule determined by Staffing Dept., but may be changed by store management
based on the needs of the store. Requests to be scheduled off for a specific
day require advanced notification and approval by supervisor. Hourly Full Time
or Part Time: Generally scheduled 39 to 40 or 10 to 25 hours per week,
respectively; more hours may be required based on the needs of the store.

Scope

This position reports to a Service or Support Manager and does not have direct
reports.

Essential Knowledge, Skills, and Abilities

Acting with Honor and Character

Administrative Ability

Arithmetic Computation

Basic Equipment /Assembly

Being Organizationally Savvy

Communicating Effectively

Inspection/Detail Orientation

Customer Service

Decision Making

Demonstrating Personal Flexibility

Focusing on the Bottom Line

General Product or Service Knowledge

Getting Organized

Inspiring Others

Keeping on Point

Loss Prevention

Managing Diverse Relationships

Policies& Procedures

Power Equipment

Quality Awareness

Reading Comprehension

Register Operation

Relating Skills

Safety Orientation

Selling Orientation

Key Responsibilities

- Provides customer service at all times through the daily execution of the
customer greeting, phone answering, price guarantee and special order, and
Installed Sales and Delivery programs

- Follows IMPACT model: initiating, making assessment, providing
assistance, adding on sales, closing sales, and thanking the customer

- Assists customers as needed in locating, demonstrating, selecting, carrying,
and loading merchandise

- Responds knowledgeably and promptly to all customer and employee questions by
taking them to areas of the store and walking them through projects when
necessary

- Detects common signs of shoplifting, theft, and other security risks, and
promptly communicates them to management and Loss Prevention

- Ensures good housekeeping standards are in place, and programs, such as Area
Recovery, are executed daily to guarantee that the store is clean and organized
at all times

- Complies with all safety procedures, makes note of any safety hazards, and
completes daily safety hazmat review

- Notifies Manager on Duty of customer complaints, dissatisfaction, and
procedure violations

- Promotes and offers customer loyalty programs

- Responds to code 50's, call buttons, departmental pages, or requests for
assistance

- Down stocks merchandise by looking for empty areas on shelves and
replenishing supplies

- Uses Kronos to look up schedule and log Paid Time Off requests

- Uses Genesis to prioritize loads, print pricing labels, and to look up items
or item numbers for price and inventory information

- Promotes and offers customers extended protection plans and replacement plans
on any qualifying products

- Verifies description and price as merchandise is scanned

- Provides prompt support to all checkout functions

- Generates leads for Project Specialist Interior and Exterior programs by
actively engaging customers

- Observes and validates items being carried in and out of the store by
checking receipts and load tickets

- Prepares merchandise in department of responsibility based on customer
requirements/specifications

- Writes down customer information and date of pick up and attaches the
information to orders

- Admin office processes customer credit card payments and applications, mails
invoices, and investigates and resolves credit disputes with customers

- Admin office creates, manages, and updates reports

Physical Requirements

Lifting: Lifts up to 25 pounds without assistance; may lift up to 40 pounds
with or without assistance

Agility: The ability to bend, stretch, twist, or reach out with the body, arms,
or legs to perform job tasks. This includes the ability to move throughout all
areas of the store, Lowe's property surrounding the store, or additional work
areas

Climbing: The ability to climb, work, and carry items up and down ladders

Hand-Eye Coordination: The ability to coordinate one's eyes with one's fingers,
wrists, or arms to move, carry, or manipulate objects or to perform other
job-related tasks

Manual Dexterity: The ability to make quick, accurate, skillful, coordinated
movements of one hand, one hand in coordination with its arm, or two hands to
grasp, place, move, or assemble objects

Physical Strength: The ability to lift, push, pull, or carry objects using hands,
arms, back, abdominal muscles, shoulders, legs, or a combination of these
muscle groups

Proper Lifting Techniques: The ability to properly lift heavy objects or
equipment. This includes the knowledge of correct bending and lifting
techniques as needed to properly position and use one's hands, feet, legs,
arms, and back to lift objects or equipment, and to push, pull, and carry heavy
objects

Protective Equipment: The ability to wear all necessary personal protective
equipment

Safety
Harness: The ability to wear the safety harness to perform job functions

Stamina: The ability to exert oneself physically over long periods of time.
This may include performing repetitive or strenuous tasks as well as standing
and sitting for long periods

Visual Acuity: The ability to see details clearly to accomplish work tasks in a
safe and efficient manner

Work Conditions: The ability to perform job activities, with appropriate
intermittent relief where applicable, under difficult work conditions such as
in extreme cold, heat, inclement weather, at heights, while exposed to constant
sounds



Minimum Qualifications

6 months experience using a computer, including inputting, accessing,
modifying, or outputting information AND 6 months experience using a handheld
device to enter, access, and output information

Preferred Qualifications

Associate's Degree in Business, Retail Management, Specialty related to
department or related field OR certification in trade related to department

1 year retail experience:

-identifying
and selling products based on customer needs, including credit cards,
installations, add-on sales, and explaining warranties, product features, and
benefits

- providing customer service, including identifying and resolving customer
issues, assisting customers in locating product, greeting customers, answering
phones, building relationships with customers, and thanking customers for their
business

-in related department

-retail merchandising experience, including performing Zone Recovery, stocking,
down stocking, facing product, pricing, maintaining signage, and housekeeping

-in a customer service position at a home improvement or hardware retailer in
related department

Lowe’s is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.