Customer Care - Studio - Full-time

Samsung Electronics Studio – Customer Care Associate - FT

Talentline is seeking an immediate full-time Customer Care Associate representing our client, Samsung Electronics .

ABOUT THE JOB

As a Samsung Electronics Studio Customer Care Associate you will act as a subject-matter-expert and provide level-one repairs, data transfers, and basic troubleshooting to customers. Additionally, you will relay new product information to customers and promote Samsung Electronics industry-changing devices creating brand awareness. Our Customer Care Associates must be android tech-savvy, as well as personable, professional, and outgoing. Get ready; you are about to be in the center of the action as the latest and greatest tech toys enter the market!

CAREER OPPORTUNITY

With Talentline's rapid growth comes an exciting career path and professional development opportunities. We represent companies throughout the US across multiple industries affording unlimited growth. Talentline trains its teams to succeed in any environment, and equips them with the best technology and training to be flexible, engaging, and adept at solving problems. A typical career path starts here and progresses to Regional Manager, Business Development, or even further! Your course is limitless!

ABOUT TALENTLINE

At Talentline, we work for you. As a long-standing partner with Samsung Electronics and a large number of other clients in the wireless and consumer electronics sectors, we provide talent who personally connect with our consumers by inspiring participation, creating a memorable brand experience, and influencing future purchase decisions; forming forever-customers.

ABOUT SAMSUNG ELECTRONICS AMERICA

Headquartered in Ridgefield Park, NJ and Richardson, TX, Samsung Electronics America, Inc. (SEA), is a recognized innovation leader in consumer electronics design and technology. SEA delivers a broad range of digital consumer electronics, mobile products and wearables, and home appliance products. SamsungElectronics is the market leader for HDTVs in the U.S and one of America’s fastest growing home appliance brand. Through innovative, reliable products and services, talented people, and collaboration with partners and customers, Samsung Electronics is taking the world in imaginative new directions.

WHAT'S IN IT FOR YOU?

• Paid Training
• Bi-Weekly Pay
• Full-time, Long-Term
• Paid Benefits & 401K program
• Equipment Provided
• Growth Opportunities

CLICK TO APPLY NOW FOR INSTANT CONSIDERATION

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Duties and Responsibilities

• Sell products and services in a retail store, kiosk, and/or event environments
• Maintain professional interaction with both customers and fellow employees
• Meet or exceed personal sales goals on a monthly basis
• Courteously welcome customers and offer assistance
• Direct customers by escorting them to displays; assess needs and suggests products to fit those needs
• Advise customers by providing information on products and services
• Help customers make selections by building customer confidence
• Accurately document and report sales
• Contribute to team effort by accomplishing related results as needed
• Responsible for accurately tracking and communicating all activity to Retail Operations
• Ensure work station/kiosk is clean, well-organized, functional and presentable at all times
• Responsible for submitting all paperwork completely and accurately

Performance Measurements:

• Regular and prompt attendance
• Meet established monthly/weekly sales quota/goals
• Customer/client satisfaction based on rejection percentage and substantiated complaints

Qualifications:

• High school diploma or equivalent required; Business degree preferred
• Six (6) months prior sales, retail, telecom or marketing experience
• Demonstrated knowledge of products and services
• Excellent communications, presentation, interpersonal and problem-solving skills
• Impeccable integrity and commitment to customer satisfaction
• Ability to multi-task in a fast-paced, team environment
• Ability to work flexible weekends including evenings, weekends and holidays
• Ability to maintain customer confidentiality