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in Tampa, FL

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Hours Full-time, Part-time
Location Tampa, FL
Tampa, Florida

About this job

Specialist Customer Service

 

The Customer Service Specialist (CSS) is responsible for providing service to our customers and clients through the placement and monitoring of orders. This person works closely with Business Development Assistants, Business Development Managers, and other support related areas. The perfect candidate will have extreme attention to detail, is a quick learner, and can efficiently manage their time and workload with minimal supervision.

 

Essential Job Duties and Responsibilities

  • Enters and processes accurate and timely orders by utilizing EDI and order requirements.
  • Ensures accurate entry through knowledge of client’s items/policies for proper delivery to the customer.     
  • Ensures accurate pricing and promotion information by communicating with Business Development Assistant. 
  • Reconcile orders by matching invoices with orders to ensure accuracy of information. 
  • Supports administrative activities by maintaining communication flow and serving as a liaison to Business Development Managers, and other support staff.
  • Ensures accurate and timely communication with clients and customers through on-going correspondence.
  • Provides backup to departmental co-workers (e.g. out on PTO).
  • Assist in meeting Advantage and client objectives by understanding sales volume, profitability and incremental growth opportunities for each brand.
  • Ensure customer and client satisfaction by proactively seeking input, recommending solutions, and solving problems through independent thinking.

Qualifications:

  • High School Diploma or GED or equivalent experience
  • Good written communication and verbal communication skills
  • Excellent customer service orientation
  • Ability to work independently and prioritize duties with minimal supervision, in order to meet deadlines
  • Well-organized, detail-oriented, and able to handle a fast-paced work environment
  • Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers

Advantage Solutions is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. Advantage Solutions services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

 

Advantage Sales and Marketing, LLC dba Advantage Solutions is proud to be an Equal Opportunity Employer.