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in Chicago, IL

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Hours Full-time, Part-time
Location Chicago, IL
Chicago, Illinois

About this job

Job Description

The Retail Supervisor/Manager plays the critical role of ensuring that the store's operations processes are managed to achieve company standards. This role serves as a member of the store's leadership team and is responsible for key operational functions related to labor, front end and compliance management. In addition, this role recruits, hires and manages the store's Associate team. As a leader and coach, this role will direct and motivate the store's team members to deliver top results.

Primary Job Responsibilities

  • Responsible for the key functions within the store's operation, including;
  • Manages store staffing to allowable census
  • Recruits and hires for regular and peak season; completing required HR processes, i.e. I9
  • Create weekly Associate Schedule based on business need and availability
  • Manage store payroll processing, editing time records for missed punches and weekly pay period approvals
  • Manage associates and coordinate new Associate Onboarding/Training
  • Coordinate Manager Self Service work events for changes related to Associate status, job or pay
  • Supply Ordering
  • Record retention & regulatory compliance
  • Coordinate communication to Associate team through company vehicles
  • Serve as a member of the Store Leadership team and perform general operations responsibilities, including
  • Store Opening and Closing procedures; performs director on duty (DOD) responsibilities as required
  • Ensure accuracy of Associate Time Records
  • * Lead new hire onboarding and ongoing associate training and development activities
  • Guide Associate Performance including performance feedback, coaching and appraisals
  • Support the operation of the Stores Front End including authorizes register functions (post voids, returns and associate discounts POS overrides/returns,).
  • Coordinate completion of company directed operations tasks.
  • General supervisory and administrative duties
  • Responsible for cash handling procedures including but not limited to preparing and dropping bank deposits
  • Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room etc.
  • Role models customer service expectations through personal contact with customers
  • Reviews and understands financial data to support driving profitable sales and decision making
  • Adheres to all standard operating procedures, policies and Best Methods

Requirements :

SKILLS & ABILITIES:

Physical Requirements Lift, push, pull 25 lbs

Frequent kneeling, bending and stooping

Climb ladders

Standing throughout entire shift

Minimum qualifications: High School Graduate or equivalent College experience preferred

Minimum 3-5 years of management experience or minimum in a RETAIL SETTING.

About Us

Our company originally FABER, COE, & GREGG, began in 1848 as a tobacconist. That's back in the days of Abraham Lincoln! As we became known for our Customer Service and our exceptional assortment of products, we evolved setting up shops in train terminals. The more the traveling public's needs grew, the more our assortment grew. With the advancement in ground and air transportation, we grew again as the "go to" travelers' store for airports too. We added more and more of our travelers' requested items. Food, snacks, drinks, apparel, books, electronics, health and beauty, toys for the kids, whatever made the trip more fun and loads easier, we had it ready. Now in 2018, our stores are the state of the art! Our NEWS NOW locations keep our customers up to date with breaking news fed through multiple news feeds on large flat screens. We've not only kept up with our customers' requests, we also treat them to regionalized products that make each location a special visit. Gourmet foods, beautiful apparel, the latest electronics, the hottest toys, and more, all make for great souvenirs and surprise gifts. When you think of how other companies have come and gone, and that we're still so successful, there's no question that we've hit on that special formula for success.