Customer Support Rep

We need an enthusiastic individual who can listen to customer service issues and deliver a world class customer experience while guiding them through the resolution of their issue. The successful candidate for this role will have a strong command of the customer service standards, and be comfortable with quickly attaining product knowledge critical for offering quick and accurate assistance to customers. Skills Required: Effective oral and written communication Planning and organizing Proficiency with Microsoft Office Applications Problem solving Forecasting, predicting Coaching, mentoring, motivating Active listening Encourage effective teamwork Assess and evaluate situations effectively Synthesize facts, concepts, principles Identify critical issues