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Bilingual Customer Service Representative
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Hanover, MD Hanover, Maryland |
About this job
Seeking a (Spanish/English) Customer Service Representative! The customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency. Responsibilities - Manage large amounts of incoming calls - Identify and assess customers' needs to achieve satisfaction - Build sustainable relationships of trust through open and interactive communication - Provide accurate, valid and complete information by using the right methods/tools - Meet personal/customer service team sales targets and call handling quotas - Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to