Production Supervisor

Position: Fresh Food Solutions Supervisor
Location: Vernon, California
Department:Fresh Food Solutions
Reports to: Fresh Food Solutions Production Manager

Enhance the growth and development of Flying Food Group’s Fresh Food Solutions business by providing the best possible customer service:

Customer service for Starbuck’s:
 Serve as the point person for customers, the LAV operations team and Fresh Food Solutions team regarding all Fresh Food Solutions service-related issues
 Record daily issues on Starbucks Customer Issue Log and distribute to LAV operations team via email and daily briefings (e.g. delivery, product quality, retail customer complaints, customer questions etc.).
 Follow up with appropriate personnel regarding resolutions to customer issues.
 Coordinate timely responses to customers and Fresh Food Solutions Team.

Support LAV team:
 Work closely with production team to help ensure that key events and/or projects are executed properly
 Send out customer samples
 Handle special orders
 New product roll-out support on ingredients, process, label, implementation and store roll-out
 Service Accounts on special needs/issues (i.e. shorts, promos, etc.)
 Work with Product Development Manager to ensure that production has necessary product specification information.
 Weekly scheduling of hourly employees
 Trains new hires on process

Label management:
 Manage label database to ensure all labels are current and accurate.
 Work with local Food Safety and Quality Manager to ensure label compliance & HACCP requirements

Required Skills:
 Energetic and enthusiastic
 Customer service oriented
 Must be able to work in a cold environment
 Strong communication skills (oral and written)
 Consistent follow-through needed
 Ability to meet deadlines
 Must be multi-tasking
 Computer skills (proficient in MS Word, Excel & Access)
 Culinary skills a plus