Night Porter

Job Description

• Much of night porter’s time is spent in providing various guest services. They may greet visitors/guests, check-in new guests and help procure important items like toiletries, food items and personal items.
• Night porters have good communication skills and can quickly solve problems. Guest services may include item deliveries into hotel rooms, providing ordered items and using their computer for checking-in guests and to satisfy their requests.
• Night porters also ensure the orderliness and cleanliness of the hotel in order to create a good atmosphere for visitors and guests.
• Their jobs range from stocking and cleaning the beverage area with coffee, water, fruits and other things to cleaning guest’s washrooms and tidying the front desk.
• Night porters are not required to do heavy cleaning using chemicals as large hotels also employ janitors that are tasked in heavy cleaning. However, light cleaning may also be a part of night porter’s job.
• The night porters can also perform security duties or work with hotel’s security team and ensure the building’s safety and security.
• Night porters must know and identify suspicious looking people or events and be able to perform some treatment or intervention for sick and drunk patrons that are passing in the hotel lobby. They must also notify other hotel employees regarding suspicious incidents and security breaches.

Job Type: Full-time

Salary: $10.00 to $14.00 /hour