Regional Resource Center Lead - Full-time

DISH is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.

Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.

We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.

Opportunity is here. We are DISH.

A successful Field Resource Coordinator Lead will have the following:

• Strong organizational, time management and problem solving skills.
• Strong written & verbal communication skills to direct employees and communicate with field partners.
• Ability to multi-task and reprioritize work load based on business goals and customer need.
• Willingness to work flexible schedules including weekends, holidays and evenings

Education and Work Experience

• Four year degree or related experience strongly preferred; or equivalent combination of education and experience. 

• Previous experience in a field resource or workforce allocation environment strongly preferred.

The Field Resource Coordinator Lead serves as an additional level of support and development for the team Field Resource Coordinators. They may be required to take on certain duties of a Field Resource Coordinator such as communicating with installers/technicians and field operations on service appointment progress, making changes to the routing plans and prioritizing same day customer appointments and allocating and routing jobs in queue to various external subcontractors. Other responsibilities as follows: 

• Conduct new hire training and development.
• Assist Supervisor in analyzing, developing performance improvement plans, and driving improvements on key performance indicators.
• Providing in the moment floor support to Field Resource Coordinator team.
• Facilitating and leading team meetings; ensuring Field Resource Coordinators are provided with the most up to date and relevant information.
• Partner with Supervisors to conduct discussions with Field Resource Coordinators on performance.
• Indirect (no ability to hire, terminate or promote) supervisory responsibilities for Field Resource Coordinators.
• Act as first level escalation for any issues identified by Field Resource Coordinators.
• Other duties as required. This list is not meant to be a comprehensive inventory of all duties and responsibilities assigned to this position.