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in Burlington, NJ
Customer Service Representatives - Full-time
•30 days ago
Hours | Full-time |
---|---|
Location | Burlington, NJ Burlington, New Jersey |
About this job
Represent Seldat Distribution and act as an internal liaison responding to inquiries, processing orders, and handling customer complaints and questions in a prompt, courteous and effective manner
Position Responsibilities
Interacts with customers by phone, email, or in person and receives orders or changes in service.
Processes and inputs all customer orders and receipts through EDI or VT data entry
Generates all related paperwork and necessary information required for customer work orders, checks all orders for special request, and posts inventory records
Coordinates special, last minute shipping request with the warehouse, expediting orders as necessary
Maintains a good working relationship with customers by responding to all inquiries and complaints concerning receipts, shipments, inventory counts, etc., in a courteous and efficient manner
Insures all routing requirements for the client consignee and request for routing are submitted in time to meet the ship window deadline
Reports customer feedback to management, including any signs of customer dissatisfaction
Performs paperwork associated with orders including the maintenance of customer files
Performs clerical work as required including answering phone calls, operating various office machines and computers, corresponding with customers and greeting customers and visitors in the office
Maintains current and accurate procedure book which details the processing requirements for each account; prepares any report concerning customer services activities and performs other customer service and company related duties as necessary
Notifies management of all requested changes from the customer regarding shipping, handling, or administrative characteristics. Perform other duties as assigned
Required Experience
Qualifications
High School Diploma or GED equivalent
Minimum 6 months related experience and/or training
Prefer previous experience in logistics industry and transportation, with the ability to manage multiple accounts
Experience with WMS preferred
Ability to work in a fast paced environment
Strong data entry skills
Intermediate level of Microsoft Office systems
Excellent written and verbal communication skills. Ability to work within a team environment and foster a respectful workplace. Demonstrate ethical behavior in all business interactions. NJ.com . Keywords: Customer Service Representative, Location: Burlington, NJ - 08016