Customer Service Representative - Full-time

The customer service = representative  sells and services new and existing accounts. Also provides effective customer service by using excellent, in-depth knowledge of company products as well as communicating effectively with team members within the customer service department. Duties and responsibilities     Performs functions of a CSR to include initiating follow up with to sell or resolve problems, answer questions and correspondence s.     Provides advisory support and assistance to department supervisor as needed.     Performs in a manner that will prevent errors and omissions.     Provides timely and accurate information to incoming customer order status and product knowledge request.     Complies with job safety practices, policies, and procedures as specified in plant and corporate directives for safe performance work assignment.     Maintains ISO 9001 procedures and work instructions.     Maintain the work area and equipment in a clean and orderly condition.     Other duties as assigned. Competencies     Excellent communication skills.     Customer/ Client focused.     Organizational / Technical skills     Interpersonal Skills – the individual maintains confidentiality, remains open to others' ideas and exhibits willingness to try new things.     Dependability –the individual is consistently at work and on time, responds to management direction and solicits feedback to improve performance.     Adaptability- the individual adapts to changes in work environment with ability to deal with frequent change, delays or unexpected events.     Ability to interface effectively with all levels of staff.     Must be able to read, write, and communicate using the English language.   Working conditions This job operates in a professional office setting. This role routine uses standard office equipment such as computers, phones, photocopiers, and filing cabinets and fax machines. May be requested to work overtime or weekends for special program events or deadlines.  The noise level in the work environment may be loud.   Physical requirements The physical environment requires the employee to work both inside and outside in heat/ cold, wet/ humid conditions. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand as necessary. NJ.com . Keywords: Customer Service Representative, Location: Vineland, NJ - 08360