Customer Service Professional

The Customer Service Professional is responsible for building customer loyalty and confidence by receiving and responding to customer inquiries via phone, email, fax, etc.

This person works directly with the customer or sales team as a main source for product information, services, and problem resolution.

Communicates with the customer to understand needs and concerns.

Develops solutions for customers. Also works with the field sales team to develop solutions to problems.

Performs merchandising and order placement. Will complete order entry and follow up on those orders with the customer and internal teams.

Places, monitors and tracks customer orders received. Manages and tracks all back orders and open orders. Processes credits and returns in a timely manner.

Identifies and resolves customer problems.
Recommend
new products and/or services to customers based on customer feedback or customer needs.
Recommends
changes in process and procedures based on customer feedback.

Up-sells, cross sells and substitutes items.

There are three segments with segment specific job duties: Facilities, Packaging and Print.

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

Aerotek is acting as an Employment Agency in relation to this vacancy.