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Help Desk Agent 9:00am-8:00pm Wed-Sat ($15.50p/h)
| Hours | Full-time, Part-time |
|---|---|
| Location | Gainesville, Virginia 20155 Gainesville, Virginia |
About this job
Help Desk Agent
Days: Wednesday-Saturday
Hours: 9:00am-8:00pm
Duration: 6 month contract-to-hire
Aerotek is searching to hire a Help Desk Representative for one of the nation's leading electronic security system providers, headquartered in Gainesville, VA. Aerotek's client is seeking to hire a qualified individual to support this department as a result of company growth. Applicants should have prior experience troubleshooting electronics or working in a help desk capacity with a focus in service ticket creation/resolution.
Job Description:
The Help Desk Representative takes calls from customers who are requesting service for a malfunctioning security system, fire alarm, burglar alarm, or CCTV Camera at their store's location. All of the client's customers are large nationwide retail locations (including but not limited to: CVS, HH Gregg, Dicks Sporting Goods, Banana Republic, Gap, etc). The rep takes the service claim from the store employee and first attempts to troubleshoot the issue, followed by the creation of a service ticket if troubleshooting is unsuccessful. When a service ticket is created, it is then issued to the Service Technician in that area.
Qualifications:
Preferred prior experience working for Best Buy, Sears Electronics, HH Greg, Verizon/Sprint/At&t/Cricket/T-Mobile Tech Support, or any electronics company where the individual was responsible for troubleshooting electronic devices. Additionally, prior experience in an inbound call center, specifically a help desk oriented role, is highly desired as this position requires the incumbent to process (on average) 50 calls per day. Computer proficiency with Microsoft Office Suite is required, and Microsoft CRM experience would be a plus but is not required.
Please send qualified resumes to Ian Hickman at ihickman(at)aerotek.com
About Aerotek:
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.
Aerotek is acting as an Employment Agency in relation to this vacancy.