Bilingual Customer Service Representative

Customer Service responsibilities include

* Answer incoming Calls
o MID, DBA, Contact Person, Contact phone number, and Reason for calling
* Transfer call to the appropriate parties
* Assist is basic information retrieval including but not limited to:
o Verifying batch totals, helping provide Statements to merchants, and locating transaction information
* Overall understanding of how he/she can affect department objectives.
* Ability to complete multiple tasks in a fast paced environment.
* Ability to work independently of supervision and accept feedback
* Demonstrate initiative and ownership and problem solving skills.
* Present professional demeanor and a positive attitude.
* Ability to follow all company policies and procedures, as well as internal departmental procedures to ensure consistent treatment of customers.

Requirements

• Fluent in Spanish and English
• Past call center experience preferred
• At least 2 years of customer service

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

Aerotek is acting as an Employment Agency in relation to this vacancy.