Customer Service Specialist

This person will manage all aspects of the order cycle to ensure customer satisfaction and timely delivery of product within an assigned territory. Will trouble shoot to ensure orders are met on time for all accounts that are assigned to them by communicating with other internal employees in production, sales, and logistics departments. Individuals will be communicating via email and phone. Most orders are received via email. Essentially this person will serve as an account manager who will partner with specific clients to ensure that the products they order get where they need to go, when they need to be there.

Customers will be faxing in, calling in and sending orders through email and the candidate must be able to process the orders quickly and work across departments to make sure the order is placed correctly. They will also be working with the plant to make sure the order is sent quickly. They will utilize SAP, Microsoft Excel, their own internal Chat system, and Outlook.

Qualifications:

1+ years of experience working in a B2B customer service/sales support

1+ years of experience working within the manufacturing industry

Will have the opportunity to work from home 2 days a week once hired on permanently with the company

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

Aerotek is acting as an Employment Agency in relation to this vacancy.