Customer Service Support Technician

MUST HAVE A BACHELOR DEGREE TO APPLY**** Answer a multi-line phone as the first point of contact for all claim related calls Provide a high level of client service to all external clients and providers Interfaces with other departments and staff to resolve concerns that cannot be resolved at the time of call Follows best practices, ensuring compliance with Company standards and policies strictly adhering to industry, state and federal regulations Keeps the Support Team Leader informed of all activity outside pre-set guidelines Works collectively with all staff to promote a positive work environment Meet all department performance standards Intuitively