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Billing Customer Service Representative
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Plano, TX Plano, Texas |
About this job
Seeking people who are interested in a career opportunity with a Fortune 100 company! The Customer Service Representative will be responsible for: - Provides excellent customer service by responding promptly to all inbound customer calls regarding personal lines policies, limited by geographic area and line. - Builds rapport with each customer. Listens to customers' requests and inquiries. Works to retain policyholders who inquire about canceling through open listening, policy review of customer issues, and escalation to the appropriate team if necessary. - Processes billing transactions accurately and within Customer Response Center established time standards. - Identifies, understands and interprets customer