Guest Services Associate

Our unique retail concept offers famous brand merchandise at 60% off department store prices every day. Our stores offer a fun, entertaining atmosphere with an emphasis on merchandise presentation and outstanding service. We currently have 68 stores in 16 Midwestern states.

Gordmans has immediate openings for enthusiastic & energetic people for Guest Services Associate. We are looking for applicants who are aggressive, organized, able to handle multiple tasks simultaneously and have the ability to delight guests while generating outstanding results.

This position is responsible for providing prompt, courteous service to each guest by accurately processing transactions, handling guest inquiries, exchanges and refunds at the Guest Services desk, accepting payment and making change and sacking merchandise.

Job Responsibilities:

1. Ensure guests receive prompt and friendly service.
2. Answer and direct telephone all incoming telephone calls in a professional, courteous manner. When necessary, the store intercom system is used to direct calls to the appropriate department or person, make pages or calls for assistance.
3. Perform refund, exchange, and layaway transactions. Understand and follow our “hassle free” refund policy. Perform all Guest Services transactions in an efficient manner to promote prompt, courteous service.
4. Operate cash register. Identify and locate the bar codes on items and correctly scan the codes. When the price code is illegible or missing, obtain assistance for price checks and manually enter the price and SKU information. Reconcile cash drawer at the beginning of each shift and may be held responsible for any overages or shortages in accordance with company policy.
5. Process all forms of guest payments accepted by the store, including cash, checks, gift cards and credit cards. Payment processing duties include counting cash and making change, verifying credit cards and completing credit card receipts, communicating with guests to obtain identification such as driver’s licenses, verifying and recording guest identification on checks and obtaining check authorization as required.
6. Sack merchandise. Remove store hangers, neatly fold appropriate items, box merchandise if requested and place merchandise into the proper size sack.
7. Handle guest inquiries. Understand basic guest inquiries about the location and price of merchandise, sale items, payment methods and related inquiries, and promptly communicate responses that are understandable by guests.
8. Acknowledge and greet in a pleasant and courteous fashion all guests as they approach the register. Upon the conclusion of each transaction, cashier must thank guests for shopping at our stores.
9. Detect common signs of ticket switching, mis-mated merchandise, shoplifting, theft, and other security risks involving guests and associates. Promptly communicate potential problems to store management or loss control.

Evenings and Weekends are required

Explore this Excellent Opportunity by Applying in Person Today.

We Offer:

• 20% Associate Discount
• Fun and Friendly Atmosphere
• Excellent Wages
• Great Way to Earn Extra Money

EOE