Store Counter Associate - Full-time / Part-time

Position: Store Counter Associate
Duration: Full Time

Responsibilities:

• Sells heating, ventilation and air conditioning (HVAC) equipment, parts and supplies.
• Greets customer on sales floor or receives telephone call and determines make, type, and quality of merchandise desired. Discusses use and features of various parts; demonstrates use of merchandise.
• Displays merchandise, suggests selections that meet customer's needs, and emphasizes selling points of article such as quality and utility.
• Maintain a clean and organized showroom.
• Reads catalog, or computer for replacement part stock number and price. 
• Advises customer on substitution or modification of part when replacement is not available.
• Uses computer database to research availability of merchandise.
• Fills customer orders from stock or prepares transfer from other location.
• Prepares sales order or quote order. 
• Receives payment or obtains credit authorization.
• Examines defective articles returned by customers to determine if refund or replacement should be made.
• Solicits new and established customers via telephone to promote sales.
• Resolves or alerts management regarding inventory issues or customer concerns.
• Works in the warehouse.
• Works with clerical staff to check and maintain open orders, purchase orders, return merchandise purchase orders.
• Assists in maintaining current and accurate warranty return authorizations and their credit adjustments.
• Follows direction provided by counter lead (if applicable) and lends support to warehouse staff in their duties.

Qualifications:

• Excellent customer service skills.
• Practical knowledge of warehouse, data processing, paper flow and operations procedures.
• Must have the ability to negotiate transactions on an intra- and inter-company level.
• Must possess the ability to mediate situations among employees and customers as they arise.
• Beginner to intermediate to advanced user of the Internet and Microsoft Office Products (Word, Excel, and Outlook).
• Ability to learn new software quickly and accurately.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
• Ability to apply concepts of basic algebra.
• While performing the duties of this job, the employee is occasionally required to stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 50 pounds.
• Any lifting from 50-75 would require assistance from another employee.
• Relocation is not offered for this position.
• Ability to multi-task with customers/phones.