Club Lounge Attendant - Part Time

Sheraton Park Hotel at the Anaheim Resort

JOB TITLE: Part-Time Club Lounge Attendant

REPORTS TO: Food and Beverage Manager

BASIC PURPOSE: Responsible for set-up of breakfast in the Club Lounge area while ensuring quality service, guest satisfaction and the achievement/maintenance of IHR standards and profit maximization.

ESSENTIAL FUNCTIONS:

1.  Make and serve drinks/food to guests following established guidelines, procedures and policies regarding beverage and safety controls as prescribed by IHR standards.  (50%)

2.  Perform all guest contact activities in a cordial, efficient and professional manner; maintaining a commitment to guest satisfaction.  (10%)

3.  Ring guest checks, collect cash, process credits and room charges in the exact manner outlined by IHR policies and procedures.  (10%)

4.  Setup and breakdown of breakfast (5%)

5.  Perform all regularly cleaning duties following the specified checklist including tile floors, tables and storage    room equipment to ensure the lounge is kept clean and spotless at all times.  (10%)

6.  Inform manager of any areas in need of special attention such as carpet, upholstery or furniture.  (5%)

NON-ESSENTIAL FUNCTIONS:

1.  Perform special projects and other responsibilities as assigned. 

Knowledge and Skills:

Education:  No formal education required.

Experience:  Hotel experience preferred.

Skills and Abilities:      Ability to read, speak and write English.

                                    Ability to accurately count cash.

                                    Ability to operate cash register.

                                    Ability to lift up to 50 pounds.

No. of employees supervised:  None

Travel required:  None

Hours Required:  Mostly AM shifts but scheduled days and times may vary based on need.

                                                                     ENVIRONMENT

                                                            Physical Job Requirements

                                                           (for essential functions only)

 Lifting/Pushing/Pulling/Carrying    Describe the type(s) of required lifting, pushing, pulling, and/or carrying to include objects, weights and frequency.

 Lifting & carrying cases of liquor, soda, ice and glasses

     No Lifting/Pushing/Pulling/Carrying Required.

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 Bending/Kneeling   Describe the type(s) of required bending and/or kneeling to include when, why and how often.

 Bending and kneeling to get and stock supplies and glassware

     No Bending/Kneeling Required.

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 Mobility   Describe the type(s) of mobility required to include distances and % of time involved.

 Reach and pour bottles, reach for glasses and bend for supplies

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