Best Western Plus Lincoln - Full-time

Are you a STRONG leader with a passion for customer service?

We are looking for highly motivated individual who want to work in the business and management fields. This is NOT a clerical management position, this is customer and employee facing management position.

Best Western Plus currently has an opening for an outgoing Front Desk Manager with strong leadership and organizational skills. The ideal candidate is a positive communicator with a high degree of self-motivation combined with a sense of urgency. This is a great opportunity to provide hands-on results-focused leadership to a team. Best Western Plus is a guest focused company; committed to connecting with each guest from the moment they arrive at our hotel. We are currently looking to hire a manager that shares our passion for consistently exceeding guest expectations, and wants to work in a team-oriented environment that rewards great performance. If this is you, then Best Western Plus is the place for you.

The position is full-time and the schedule varies.

Specific responsibilities include: 

• Hires, trains, and disciplines staff. Determines work procedures and prepares work schedules to ensure the smooth operation of the front desk.

• Empowers front desk staff to successfully handle guest needs, special requests, and complaints. Ensures all guest service issues are resolved prior to guests leaving the property.

• Trains front desk staff on proper revenue management procedures, including successful selling techniques, current specials and/or promotions, and rate structures.

• Strives to be innovative in new programs designed to eliminate waste and increase productivity.

• Performs administrative and financial duties such as daily reports, credit card reversals, bank deposits, accounts receivables, rooming lists, and office supply inventory.

• Manages departmental expenses within budgeted guidelines.

• Ensuring hotel systems, processes and policies are followed consistently.

• Performs other duties as assigned.

About You: 

• Goal orientated

• Knowledge of financial reporting

• Successful interviewing practices

• Proven coaching experience

• Great communication Skills

• Enjoys being in charge and is driven and ambitious

• Previous customer service experience

• Demonstrates ownership mentality

• Strong leadership skills

What We Offer: 

• Deeply discounted rooms at any Best Western property, and any property owned by the management company.

• Front desk incentive for signing guests up to our rewards program which include gift cards, free hotel rooms, and airline miles.

• Health Insurance after year one.

• One week of paid vacation the first year. Two weeks paid vacation second year.

• If you're interested and feel you qualify under our guidelines, please reply with your resume, cover letter.