Inside Sales Representative

SUMMARY:
The Inside Sales Representative sells photography services to preschools and daycare centers achieving sales
goals by calling prospective accounts to understand and address needs, promote products, share benefits and
explain the process. Inside Sales Representatives represent Lifetouch in a professional and positive manner.
 

PRIMARY DUTIES AND RESPONSIBILITES:

• Makes outbound calls (expected to make approximately 80 calls per day (minimum), using a targeted lead list, to identify decision makers, build relationships and facilitate the sales process (from initiation to close).
• Uses customer relationship management (CRM) system to efficiently and accurately to document sales, process status, track contacts as well as enter and update data.
• Listens carefully to ensure prospective customer’s needs are understood and addressed as well as
• effectively respond to and overcome objections.
• Demonstrates knowledge and expertise by clearly explaining product/service features and benefits, pricing, commission, execution and collection process.
• Provides professional customer support by speaking clearly, checking for understanding, offerings, solutions and product demonstrations or additional assistance, working efficiently and following up.
• Performs administrative functions (e.g., sales agreements) accurately by established deadlines.
• Partners with others, as appropriate, on approach, schedule optimization and profitability.
• Safeguards all customer, employee, and company proprietary and personal information ensuring customer and employee data is kept confidential at all times.

ADDITIONAL DUTIES AND RESPONSIBILITIES

• Performs other projects or miscellaneous duties as requested or assigned.

QUALIFICATIONS
Education:

• High School diploma, GED or equivalent experience.
• Post-secondary education, preferred.

Experience:

• 1 – 3 years sales and/or customer account service/support.
• Telephone sales with daily goals, strongly preferred.
• Working with cross-functional teams.

Other (knowledge, skills, and abilities):

• Proficient in Microsoft Excel.
• Strong interpersonal and collaboration skills.
• Strong communication skills (written, verbal, listening and presentation).
• Excellent customer service skills.
• Good organizational skills.
• Detail oriented in the execution and follow-up of work.
• Critical thinking and problem solving skills.
• Ability to balance and execute against multiple projects/priorities simultaneously.
• Takes initiative.