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Tech Support Customer Care Rep
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Painted Post, NY Painted Post, New York |
About this job
Service Desk Agent Randstad is working with a client company to fill a Service Desk Technician position in Painted Post, NY. The IT Service Desk Agent will provide technical assistance and support for incoming requests and problems related to computer systems, software, hardware and infrastructure via contact center. The candidate will possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 7/10 and MS Office suites (2010/2013/2016). Identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes. Daily tasks include (but are not limited to): o Active Directory Administration o Configuration & distribution of