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Customer Support - Full-time / Part-time
| Hours | Full-time, Part-time |
|---|---|
| Location | Gainesville, Virginia 20155 Gainesville, Virginia |
About this job
ABOUT:
Our Aerotek client is seeking a Helpdesk Customer Support Associate to join their team in Gainesville, VA! The client is an alarm security company that has been in business for more than fourty years and provides intelligent security and home automation solutions tailored to the needs of the customer. Through a network of branches and authorized dealers, they design, install, and monitor complete security systems for more than 300,000 homes, businesses, and multi-site retail chains across North America and the Caribbean. The solutions they offer include:
- Monitored burglar, fire, and carbon monoxide alarms
- Home automation
- Video surveillance
- Mobile solutions
- Personal emergency response
- Energy management
- Environmental hazard monitoring
- Home technoogies
- Loss prevention strategies
- Access control
JOB DESCRIPTION:
Process all inbound customer and Technical Service Partner calls. Position has primary responsibility for troubleshooting customer requests and providing other telephone support.
Ensure accurate and timely completion of all call logs pending customer call-back and research due to any reported issue.
Complete programming and code change requests at customer, AHJ, or technician direction.
Responsible for all post-installation panel programming, including, but not limited to:
- Code Changes.
- Point management (deactivating/reactivating points of protection as required).
- Scope adjustment (bringing entire customer base to current installation standards as required).
- Adjusts panel programming as directed by police or fire marshals to be in accordance with local laws.
- Coordinate communications for the National Service Center
Routes and distributes incoming support calls to the proper group within the National Service Center.
- HOURS:
Wednesday - Saturday: 9am-8pm
REQUIREMENTS:
- Help desk background preferred
- Customer service experience
- Outgoing personality
About Aerotek:
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.
Aerotek is acting as an Employment Agency in relation to this vacancy.