Player Support Representative - Full-time / Part-time

One of our high-tech, entertainment clients, are looking for a Customer Service Representative to join their team on a 9-month contract to hire basis. The positions is a full time role with the possibility for overtime. The pay will range between $16 - $20 per hour based on past experiences and qualifications.

Please read below for some of the key qualifiers for this position:

• 3+ years of customer service experience, ideally in the tech/website or consumer products capacity.
• Ability to manage and close out on 100-120 client email or "tickets" a day.
• Ability to commit to a 40hour work schedule.
• Clients are people playing video games

Intangibles:

• Reliability
• Organizational skills
• Work ethic
• Professionalism

Responsibilities:

• Provide excellent service to customers across all platforms (web and iOS).
• Investigate and resolve a high volume of daily tickets, including researching and resolving customer inquiries, including technical issues, billing questions, and general feedback.
• High-value player support and white-glove treatment, including proactive outreach to VIP customers.
• Monitor iOS player reviews and respond when appropriate.
• Utilize multiple support tools resolve customer issues and respond to customers in a timely and respectful manner.
• Escalate issues to the appropriate department to ensure everyone is informed.
• Regularly track, analyze and report on customer feedback and identify trends.
• Represent the voice of the player internally with various teams, sharing feedback and advocating for improvements.

If you have a strong passion for Video Games and customer service, please reach out to me. We will be looking to schedule interviews for next week!

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

Aerotek is acting as an Employment Agency in relation to this vacancy.