Facility Rep Bilingual-FARB

POSITION SUMMARY The Bilingual Facility Rep personifies the standards of the social work profession in the NET field by promoting the core social work values of social justice, personal dignity, human relationships, integrity and competence throughout the organization. ESSENTIAL FUNCTIONS Educated facilities about LogistiCare, NET and disseminate contact information for appropriate telephone numbers Provides facilities with information about available features such as gas reimbursement, bus passes and how to complete various paperwork and reports Interacts with facility social service staff to coordinate patient trips Solves specific patient issues with facility case manager (initiate schedule changes, routing suggestions, provider changes, etc.) Prompts the facility social worker to coordinate with patients to get complete updated lists of patient addresses to accurately update LogistiCare's database for the new provider Manages prescheduled patient trips in LCAD Audit provider trip logs against prescheduled trip confirmations received from facilities Provide outreach to medical facilities Handle facility complaints regarding prescheduled patient delivery and pick-up Identify potential fraud and or abuse Performs other duties as assigned POSITION QUALIFICATIONS Competency Statement(s) Accurate -- Ability to perform work accurately and thoroughly Communication, Oral -- Ability to communicate effectively with others using the spoken word Communication, Written -- Ability to communicate in writing clearly and concisely Customer Oriented -- Ability to take care of the customers' needs while following company procedures Interpersonal -- Ability to get along well with a variety of personalities and individuals Patience -- Ability to act calmly under stress and strain, and of not being hasty of impetuous Reliability -- The trait of being dependable and trustworthy Education High School Graduate or General Education Degree (GED) Experience At least two years prior experience in a fast-paced, high level customer service oriented environment strongly preferred 1+ years experience in a lead position preferred Social Services and/or case management, basic medical terminology and/or front or back office medical experience preferred SKILLS & ABILITIES Excellent customer service and phone skills Must be able to work independently and as a part of a team Ability to foster and maintain a positive environment Ability to quickly learn new technology Must be able to understand and follow complex instructions Ability to accurately type 35 corrected wpm Read, write and speak Spanish fluently Proficient in Microsoft Word, Excel and Outlook and must be able to learn and acquire proficiency in LogistiCare's proprietary software application(s) Bilingual is a plus SUPERVISORY RESPONSIBILITIES N/A PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, reach with hands and arms and lift. Specific vision abilities required by this job include close vision. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Entire work time is conducted in an office environment in a controlled atmosphere building. The noise level in the work environment is usually moderate. This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions and perform other related duties as may be required by their supervisor. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled