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in Austin, TX
Facility Rep Bilingual-FARB
•30 days ago
Hours | Full-time, Part-time |
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Location | Austin, TX 78753 Austin, Texas |
About this job
POSITION SUMMARY
The Bilingual Facility Rep personifies the standards of the social work profession in the NET field by promoting the core social work values of social justice, personal dignity, human relationships, integrity and competence throughout the organization.
ESSENTIAL FUNCTIONS
Educated facilities about LogistiCare, NET and disseminate contact information for appropriate telephone numbers
Provides facilities with information about available features such as gas reimbursement, bus passes and how to complete various paperwork and reports
Interacts with facility social service staff to coordinate patient trips
Solves specific patient issues with facility case manager (initiate schedule changes, routing suggestions, provider changes, etc.)
Prompts the facility social worker to coordinate with patients to get complete updated lists of patient addresses to accurately update LogistiCare's database for the new provider
Manages prescheduled patient trips in LCAD
Audit provider trip logs against prescheduled trip confirmations received from facilities
Provide outreach to medical facilities
Handle facility complaints regarding prescheduled patient delivery and pick-up
Identify potential fraud and or abuse
Performs other duties as assigned
POSITION QUALIFICATIONS
Competency Statement(s)
Accurate -- Ability to perform work accurately and thoroughly
Communication, Oral -- Ability to communicate effectively with others using the spoken word
Communication, Written -- Ability to communicate in writing clearly and concisely
Customer Oriented -- Ability to take care of the customers' needs while following company procedures
Interpersonal -- Ability to get along well with a variety of personalities and individuals
Patience -- Ability to act calmly under stress and strain, and of not being hasty of impetuous
Reliability -- The trait of being dependable and trustworthy
Education
High School Graduate or General Education Degree (GED)
Experience
At least two years prior experience in a fast-paced, high level customer service oriented environment strongly preferred
1+ years experience in a lead position preferred
Social Services and/or case management, basic medical terminology and/or front or back office medical experience preferred
SKILLS & ABILITIES
Excellent customer service and phone skills
Must be able to work independently and as a part of a team
Ability to foster and maintain a positive environment
Ability to quickly learn new technology
Must be able to understand and follow complex instructions
Ability to accurately type 35 corrected wpm
Read, write and speak Spanish fluently
Proficient in Microsoft Word, Excel and Outlook and must be able to learn and acquire proficiency in LogistiCare's proprietary software application(s)
Bilingual is a plus
SUPERVISORY RESPONSIBILITIES
N/A
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, reach with hands and arms and lift. Specific vision abilities required by this job include close vision.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Entire work time is conducted in an office environment in a controlled atmosphere building.
The noise level in the work environment is usually moderate.
This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions and perform other related duties as may be required by their supervisor.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled