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Field Service Technician II
| Hours | Full-time, Part-time |
|---|---|
| Location | Richardson, TX Richardson, Texas |
About this job
Description:
What you will do
Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions.
Contact customer representative and ascertain equipment/systems problems.
Perform service and repairs on sprinkler systems for commercial, industrial and residential applications.
These include but are not limited to wet (steel, copper and CPVC), dry, pre-action, deluge and fire pumps.
How you will do it
Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. in order to diagnose and repair equipment.
Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals.
Exhibit effective customer service skills by consistently communicating with the district staff and customers to ensure complete customer satisfaction.
Electronically complete Service Acknowledgements with proper coding and obtain customer’s signature.
Participate in a scheduled On-call rotation.
Perform other duties as assigned.
Qualification:What we look for
Required\:
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3-5 years of documented experience in Fire Sprinkler/Suppression industry.
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Experience in reading and interpreting blueprints, submittals, and operational/product manuals.
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High School Diploma or equivalent
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Ability to follow verbal and written instructions.
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Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
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Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc
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Ability to work flexible hours including weekends to meet customer requirements.
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Able to participate in an on call rotation schedule.
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Overnight travel may be required up to 35%.
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Demonstrate a high level of customer service.
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Maintain truck inventory to ensure timely response to customer needs.
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Ability to adhere to, implement, and follow safety guidelines and procedures at all times.
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Strong organizational skills, positive attitude, and an ability to learn quickly.
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Possess a valid driver’s license and driving record that meets company requirements.
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Able to pass a pre-employment background and drug test.
Preferred\:
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NICET Level II Certification in Water Based Systems preferred.
Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view
. If you are an individual with a disability and you require an accommodation during the application process, please visit
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