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in Columbus, OH
Consult Sales Trainee - C - Full-time / Part-time
•30 days ago
Hours | Full-time, Part-time |
---|---|
Location | Columbus, OH Columbus, Ohio |
About this job
This position enhances the experience of our customers and drives profitable sales by providing proactive consultative sales assistance and support to customers and performing sales-support activities to maintain a clean, in-stock, orderly and well-merchandised sales floor for conducting sales activities.
Job Duties:
- Takes ownership for enhancing the customer experience, assisting customers by utilizing approved consultative selling practices and guidelines to identify customer needs and provide appropriate solutions
- Completes required training in the expected timeframe and participates in ongoing learning opportunities
- Maintains current knowledge of merchandise lines, product features, benefits and availability, and, if applicable, delivery, installation and/or service options, to respond to customer needs
- Understands website navigation and store to web order processes and leverages these options for customer solutions when the product is not available in the store
- Processes customer transactions in the Point of Sale system, including sales, returns, exchanges, etc. in accordance with authorized procedures
- Ensure customer sales experience is best possible, reduce sales-related expenses and optimize sales of accessories, Protection Agreements, Merchandise Replacement Agreements, Credit and other products and services that can enhance customer satisfaction
- Discover the customer needs and then selling products and services that provide customers with complete solutions
- Fully optimizes credit and gift card opportunities
- Meets or exceeds associate contribution/department productivity standards
- Partners with other selling and sales support associates and cashiers to provide superior customer service (i.e., locate merchandise, assist customers, answer phones, ring register, etc.)
- Maintains merchandise standards and Ready All Day standards within assigned departments, including replenishment and housekeeping for associates in all departments; ad set up and take down for associates in Home Appliances, pad set up for associates in Home Improvement, etc.
- Adheres to merchandise protection standards
- Uses basic internet navigation to access and print information/reports
- Performs other duties and projects as assigned
Required Skills:
- Strong communication skills
- Customer service experience
- Ability to form strong partnerships and communicate well with store team members
- Strong understanding of Home Appliance profit drivers