House Person

The Hotel Group KEY 3 ‐ SERVICE is our business. Team Members are expected to anticipate our guest’s needs and help them in any way we can by practicing our Hospitality Culture ‐ "Lead Us Towards Hospitality Greatness". Every Team Member is expected to know and use the Key 3:

Acknowledge & Smile
Anticipate & Deliver
Sincerely Thank
Provides cleaning services such as sweeping, mopping, dusting, vacuuming, washing walls, windows and mirrors, etc. in designated areas of the hotel. When assigned to guestrooms, replaces linens, replenishes amenities and makes beds.

MAJOR AREAS OF ACCOUNTABILITY

1. Greets guests and responds to special requests

2. May gather waste and/or contaminated materials for disposal. Assigned areas of the hotel may include guestrooms, hallways, lobby, stairwells and offices

3. Maintains privacy and security by properly announcing entry and servicing guestrooms as appropriate

4. Cleans guestrooms to the level of standards set by the Hotel, including stripping of soiled items and trash, bed making, cleaning bathrooms, vacuuming, dusting and replacing amenities and supplies

5. Properly uses and maintains assigned equipment and supplies to departmental specifications, including vacuums, chemicals and cleaning aides

6. Observes status and maintains common areas, including floor closets, stairwells, halls, lobby areas and elevators

7. Properly maintains the daily log, including accounting for completed tasks, tracking issued keys and reviewing the communications log and file on a routine basis

8. Properly handles lost and found items in accordance with department policies and security procedures

9. Responds to guest concerns, complaints or suggestions appropriately, refers them to management in support of providing superior guest service

10. Performs other duties as assigned by Manager

11. Keeps immediate supervisor promptly and fully informed of all problems or matters of significance

12. Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position

13. At all times projects a favorable image of The Hotel Group to the public

14. Maintains safe working conditions within department and Hotel