CLIENT CARE COORDINATOR - Full Time - Full-time

Client Care Coordinator

Are you looking for a fun, mission-oriented company where you can make a difference? Do you find joy in serving others? Do you want to be part of company that is excited about Changing the Face of Aging®? If so, we have an opportunity for you as a Client Care Coordinator with the world's largest non-medical home care company, Home Instead Senior Care, located in Mechanicsburg.

Responsibilities:

• Meet with potential clients and family members to discuss their needs and provide solutions in the form of a service plan.
• Conduct Service Inquiries and Care Consultations as needed.
• Maintain ongoing communication and a consistent follow-up schedule with potential clients and families who have yet to commit to service.
• Work with other team members to coordinate various aspects of a client's care.
• Conduct client/CAREGiver introductions with every new client and with every new CAREGiver.
• Create and maintain client and responsible party records documenting all quality assurance meetings.
• Plan and execute a schedule that ensures each client has quality assurance visits consistent with the business standards.
• Recognize and pursue opportunities to modify service plans to best support the ongoing needs of clients through a quality assurance program.
• Work with clients and their families on the various issues that may arise to ensure they are getting resolution to issues as well as receiving the services needed.

Requirements

• Must demonstrate excellent oral and written communication skills and the ability to listen effectively.
• Must have the ability to work independently, maintain confidentiality of information and meet deadlines.
• Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills.
• Must demonstrate discretion, integrity and fair-mindedness consistent with office standards, practices, policies and procedures.
• Must demonstrate knowledge of the senior care industry.
• Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work.
• Must have the ability to present a professional appearance and demeanor

Each Home Instead franchise is independently owned and operated.