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Franchised Front Desk Agent
| Hours | Full-time, Part-time |
|---|---|
| Location | Madison, WI Madison, Wisconsin |
About this job
Job Number 18000PUQ
Job Category Rooms and Guest Services Operations
Location Fairfield Inn & Suites Madison East, Madison, Wisconsin
Brand Fairfield Inn & Suites
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly
Start Your Journey With Us
Thank you for your interest in this position. It is a job opportunity with one of Marriott International’s franchisees.
Please apply via email :
Additional Information: This hotel is owned and operated by an independent franchisee, North Central Group (The). The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.
Join our family of exceptional hotels at North Central Group where
you’ll enjoy rewarding work, opportunities to grow your career and stay with
us, and a supportive environment that is fun! Our friendly and welcoming
Front Desk Agents provide attentive, courteous and efficient service, creating
a memorable and personalized experience for our guests during check-in,
throughout their stay, and at checkout.
The Fairfield Inn & Suites in east Madison, WI is searching
for both full time and part time Front Desk Agents!
Responsibilities:
• Greet and interact with guests in a warm, friendly and professional manner
• Provide highest level of service by anticipating, listening attentively,
and responding promptly to guests’ needs
• Promptly handle guest service requests and guest complaints to meet and
exceed guest expectations
• Work in cooperation with other departments to ensure a positive guest
experience
• Use computer system to make reservations, check-in and check-out hotel
guests, process payments
• Perform tasks such as answering phones, maintain a cash drawer, operate
office equipment
• Ensure guest and hotel safety by knowing all safety, security and
emergency procedures
What are we looking for?
• Exceptional customer service skills
• Strong oral communication and interpersonal skills
• Strong attention to detail
• Ability to work effectively and efficiently in a fast-paced setting
• Reliability and honesty
• Teamwork and cooperation
What can you look forward to?
• Health, Dental and Vision insurance
• Paid time off
• Anniversary day off with pay
• Paid volunteer hours
• 401(k) retirement plan with company match
• Health and fitness monthly reimbursement
• Hotel room discounts nationwide
•
With
35 years of hospitality expertise, North Central Group consistently delivers
exceptional service to our guests. Our company operates 30 award-winning
hotels in six states within the Marriott and Hilton family of brands.
Check out our jobs at and join
our growing staff of 1,000 team members!
North
Central Group is an Equal Opportunity Employer.
This company is an equal opportunity employer.
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