Franchised Housekeeping Supervisor

Additional Information: This hotel is owned and operated by an independent franchisee, Motel Enterprises, Inc.. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

Job Description

• Schedule daily labor based on occupancy to clean rooms within the budgeted time allotted and in accordance with hotel standards.
• Maintain appropriate levels of inventory of supplies and linens to meet guest needs.
• Coordinate with laundry services the daily needs of linens.
• Control expenses of department based on occupancy.
• Ensure that all new personnel receive thorough and adequate training in the Hotel Policies and Procedures, and rules of Operations, general hotel and hotel area information and all other information necessary to provide a safe, courteous, efficient and professional service.
• Ensure that all housekeeping associates provide a sincere, warm and timely response to all guest requests.
• Ensure that all associates are trained and practice all current programs for service.
• Ensure that all associates maintain a professional appearance and attitude. All uniforms must be hotel standard and approved by the GM.
• Ensure that all associates are certifies/certified for their positions as necessary.
• Attend all required meetings and be a "hands on"working manager.
• Provide timely feedback to Executive Housekeeper regarding all unusual incidents and guest issues.
• Inspect all housekeeping areas daily to ensure the safety of all associates and guests.
• Being a 24/7 operation, it is necessary that this position be flexible in working hours to meet the property demands.
• Perform additional duties as assigned by Executive Housekeeper or General Manager.

Required Knowledge: 

• Ability to communicate with multiple levels of employees and customers.
• Basic computer skills with Microsoft Office and hotel property management systems.
• Thorough knowledge of all hotel policies and procedures.
• Basic knowledge of property management system using housekeeping reports.
• Good organizational skills and attention to detail.
• Excellent interpersonal skills.
• Excellent supervisory skills.
• Ability to work well under stress.
• Ability to work with minimal directives and make quick independent decisions.

WORK ENVIRONMENT:

• The duties for this position are carried out in climate controlled areas.

This company is an equal opportunity employer.

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