HR Technology Analyst

Posting Date Mar 19, 2018
Job Number 18000O8X
Job Category Human Resources
Location Marriott International HQ, Bethesda, Maryland
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.  We believe a great career is a journey of discovery and exploration.  So, we ask, where will your journey take you?

Team Business Context

The Global Talent Acquisition COE is a headquarters-based team that ensures best in class development and execution of talent acquisition programs, processes, policies, technologies and service delivery globally. We are acutely focused on driving talent acquisition operational excellence and effectiveness in sourcing the best talent while also continuing to innovate our recruiting practices to stay ahead of the evolving technology landscape, user expectations and competitive practices. In short, we are a group of TA experts who ensure Marriott can hire top talent across all of our brands, continents and disciplines through smart and innovative programs, processes and technologies.

A critical component of the TA COE’s function is the deployment and management of relevant technologies that allow us to attract, recruit, hire and onboard the very best talent for the organization. The Manager, TA Technology supports the day-to-day health of our Applicant Tracking System (Taleo Enterprise Edition / Oracle Talent Acquisition Cloud) and manages a sub-set of the tools that integrate into it (pre-hire check and assessments) through technology and vendor management, project management, and stakeholder management.

This role requires someone to be technically strong and consultative both as they will work creatively to identify ways in which our TA technology can meet business challenges and goals. It also requires a collaborative team member as you will partner with stakeholders, internal support teams, and vendors to ensure the successful development and integrations of technology and processes. Being a strategic thinker is a must as you will need to manage through a complex technology stack in order to reach millions of job seekers each year.

• Technology Planning: Partner with team leadership to support TA technology roadmap planning. This includes:
• providing consultative guidance to stakeholders on a day to day basis in order to identify and develop functional/technical solutions that meet business needs and challenges
• supporting the process of evaluating/developing, prioritizing, then launching system enhancements or fixes through regular releases or ad hoc updates if required
  
• Vendor & Technology Management: Manage the technical relationship with vendors who support the maintenance of our TA technology and/or integrate with our technology stack. This includes:
• developing SOWs with vendors for system updates and enhancements
• ensuring SLAs are met and that our systems are fully functional at all times; where needed, identify issues that may require proactive intervention to reduce issues and improve process performance
• ensuring vendors are responsive to issues and guiding them as they facilitate updates and enhancements as requested
• coordinating across COEs and iT, including support of various integrations
• serving as the primary POC for escalations and resolution process for designated technologies to include: documenting issues, prioritizing defects with stakeholders, and working with service providers on resolution while keeping stakeholders updated on progress
• serving as subject matter expert on tools to provide guidance to users, COE or continent representatives on how to use effectively

• Project and Resource Management: In addition to business as usual vendor/technical management, this role will also be assigned to manage projects in support of system updates and enhancements. This may include:
• directly developing, or providing oversight to vendors as they develop project timelines, requirements, technical/functional solutions and testing/QA plans
• engaging internal stakeholders (primarily recruiting end users or those who support end users such as hiring managers) to ensure business needs are met through system updates and enhancements being made
• securing and supporting resources for projects to include team members from the TA technology team, IT, vendor, and other COE members
• coordinating and/or participating in functional testing/QA of system enhancements, fixes, and upgrades
• ultimately ensuring the outcome of project management efforts result in the flawless execution and launch of said projects
• working with internal partners to communicate system changes and outages and disseminate best practices to end users

Position Requirements

• BS/BA degree in Business Administration, Human Resources, or Information Technology
• Three or more years of experience in the area of Human Resources technology that includes working with vendors, project coordination and end-user support
• Experience must include talent acquisition – either supporting TA technology (e.g. applicant tracking systems) or directly being in a recruiting related role
• Experience directly using and/or supporting Oracle recruiting products preferred