Entry: Dispatch - Ski Patrol - Full-time / Part-time

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's 50 most innovative companies as named by Fast Company, and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

Heavenly Ski Patrol's primary responsibility is to provide and promote a safe environment for our guests and employees as well as to provide exceptional guest service. Ski Patrol is responsible for executing essential guest service functions such as responding to medical emergencies on the mountain, transporting injured guests off the mountain to appropriate facility, and general hill safety. Ski patrol is also responsible for enforcing safe skiing and riding practices, enforcement of the Skier's and Rider's Responsibility Code, interacting with unsafe guests, and educating our guests. Special circumstances include chairlift and gondola evacuation, avalanche control, and explosives handling. Other duties can be assigned as needed. Ski patrol is a highly visible role on the mountain, and a great deal of guest interaction is required.

Patrol Dispatchers responsibilities include, but are not limited to:

• Dispatch ski patrollers to emergency and non-emergency events throughout the ski area
• Effectively communicate with all departments and relay essential information
• Present excellent customer service to all guests as well as a positive attitude and assistance to all resort employees
• Act as communications center for department via radio and phone in order to monitor and coordinate daily activities, and emergency responses.  Monitor all patrol radio communication to keep up to date on activities and to dispatch calls and messages
• Communicate with outside entities, i.e. other local ski areas, county dispatch, and air ambulances
• Maintain various logs and other records related to assigned duties such as: response call logs, snowmobile usage logs, various ambulance call logs, and Enablon entries
• Prepare, update and maintain various reports such as: daily call logs and call response logs.
• Work in a flexible and adaptable manner in order to assist in and complete all tasks
• Perform various clerical tasks related to department operations.
• Assist in training new employees and crossing train co-workers
• Continuing on the job training

Qualifications

• Strong computer skills (Microsoft Office and Web-Based Programs)
• Strong verbal and written communication skills.
• Ability to learn a wide variety of information about department operations quickly.
• Ability to make decisions quickly and calmly in emergency situations.
• Able to multi-task in an effective manner.
• Knowledge of Heavenly trails and lifts. (Preferred)

If you want to work for a different kind of ski resort, you’ve found your perfect match at Heavenly. With a massive mountain full of off-the-grid terrain and incredible views of Lake Tahoe, Heavenly is for those who want to go big and forge their own path. From on-mountain concerts to world-famous après ski parties and a one-of-a-kind DJ CAT, Heavenly exudes high-energy from first chair to last call. Come be a part of the team committed to delivering a refreshingly unique ski experience.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 134242