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Hours Full-time, Part-time
Location Murphy, NC
Murphy, North Carolina

About this job

* Must be able to tolerate area containing varying noise and temperature levels, illumination, vibration, crowds and air quality including second hand smoke

* Perform guest registration and room assignments, accommodating special requests whenever possible

* Pre-register block reservations

* Process same day reservations and when necessary future reservations following hotel rate structures and selling strategies

* Handle guest check-in and checkout in accordance with hotel credit and cash policies in an efficient and friendly manner

* Resolve customer complaints and answer guest inquiries in connection with hotel services, in house events, directions, local attractions, etc...

* Troubleshoot all in-room movie/phone/billing problems

* Cancel room reservations according to established procedures

* Balance drawer bank daily

* Perform other tasks as assigned by supervisor or manager

* Facilitate guest check-in and check-out in satellite areas away from the main front desk such as Self Check-In, VIP Welcome and Concierge

* Adhere to regulatory, departmental and company policies/procedures in an ethical manner

Qualifications:

* High School diploma or GED required

* Must demonstrate the following essential knowledge and skills:

* Excellent interpersonal and communication skills

* Good relationship building skills

* Demonstrated ability of teamwork with internal and external customers

* Knowledge of all areas of providing excellent customer service

* Excellent oral and written communication skills

* Strong interpersonal skills

* Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook

* Self-Starter; must work without close supervision

* Ability to handle multiple priorities in a fast paced environment

* *Knowledge of LMS and Kronos

* *Knowledge of Harrah's Cherokee Valley River Casino & Hotel employment policies

* Not required at time of hire; may be learned in probationary period agreed upon at time of hire

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:

* Must be able to stoop, bend, reach, kneel, twist and grip items

* Must be able to respond to visual and aural cues

* Must be able to read, write, speak and understand English

* Must be able to work in small, shared office space

* Must be able to lift up to 10 pounds

* Must be able to tolerate area containing varying noise and temperature levels, illumination, vibration, crowds and air quality including second hand smoke

* Must be able to work a flexible schedule including weekends, evenings and holidays

This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah's Cherokee Valley River Casino & Hotel reserves the right to make changes in the above job description whenever necessary. 1.26.15