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in Murphy, NC
Hotel Front Desk Clerk Part-Time | HCVR
•30 days ago
Hours | Full-time, Part-time |
---|---|
Location | Murphy, NC Murphy, North Carolina |
About this job
* Must be able to tolerate area containing varying noise and temperature levels, illumination, vibration, crowds and air quality including second hand smoke
* Perform guest registration and room assignments, accommodating special requests whenever possible
* Pre-register block reservations
* Process same day reservations and when necessary future reservations following hotel rate structures and selling strategies
* Handle guest check-in and checkout in accordance with hotel credit and cash policies in an efficient and friendly manner
* Resolve customer complaints and answer guest inquiries in connection with hotel services, in house events, directions, local attractions, etc...
* Troubleshoot all in-room movie/phone/billing problems
* Cancel room reservations according to established procedures
* Balance drawer bank daily
* Perform other tasks as assigned by supervisor or manager
* Facilitate guest check-in and check-out in satellite areas away from the main front desk such as Self Check-In, VIP Welcome and Concierge
* Adhere to regulatory, departmental and company policies/procedures in an ethical manner
Qualifications:
* High School diploma or GED required
* Must demonstrate the following essential knowledge and skills:
* Excellent interpersonal and communication skills
* Good relationship building skills
* Demonstrated ability of teamwork with internal and external customers
* Knowledge of all areas of providing excellent customer service
* Excellent oral and written communication skills
* Strong interpersonal skills
* Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook
* Self-Starter; must work without close supervision
* Ability to handle multiple priorities in a fast paced environment
* *Knowledge of LMS and Kronos
* *Knowledge of Harrah's Cherokee Valley River Casino & Hotel employment policies
* Not required at time of hire; may be learned in probationary period agreed upon at time of hire
PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:
* Must be able to stoop, bend, reach, kneel, twist and grip items
* Must be able to respond to visual and aural cues
* Must be able to read, write, speak and understand English
* Must be able to work in small, shared office space
* Must be able to lift up to 10 pounds
* Must be able to tolerate area containing varying noise and temperature levels, illumination, vibration, crowds and air quality including second hand smoke
* Must be able to work a flexible schedule including weekends, evenings and holidays
This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah's Cherokee Valley River Casino & Hotel reserves the right to make changes in the above job description whenever necessary. 1.26.15
* Perform guest registration and room assignments, accommodating special requests whenever possible
* Pre-register block reservations
* Process same day reservations and when necessary future reservations following hotel rate structures and selling strategies
* Handle guest check-in and checkout in accordance with hotel credit and cash policies in an efficient and friendly manner
* Resolve customer complaints and answer guest inquiries in connection with hotel services, in house events, directions, local attractions, etc...
* Troubleshoot all in-room movie/phone/billing problems
* Cancel room reservations according to established procedures
* Balance drawer bank daily
* Perform other tasks as assigned by supervisor or manager
* Facilitate guest check-in and check-out in satellite areas away from the main front desk such as Self Check-In, VIP Welcome and Concierge
* Adhere to regulatory, departmental and company policies/procedures in an ethical manner
Qualifications:
* High School diploma or GED required
* Must demonstrate the following essential knowledge and skills:
* Excellent interpersonal and communication skills
* Good relationship building skills
* Demonstrated ability of teamwork with internal and external customers
* Knowledge of all areas of providing excellent customer service
* Excellent oral and written communication skills
* Strong interpersonal skills
* Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook
* Self-Starter; must work without close supervision
* Ability to handle multiple priorities in a fast paced environment
* *Knowledge of LMS and Kronos
* *Knowledge of Harrah's Cherokee Valley River Casino & Hotel employment policies
* Not required at time of hire; may be learned in probationary period agreed upon at time of hire
PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:
* Must be able to stoop, bend, reach, kneel, twist and grip items
* Must be able to respond to visual and aural cues
* Must be able to read, write, speak and understand English
* Must be able to work in small, shared office space
* Must be able to lift up to 10 pounds
* Must be able to tolerate area containing varying noise and temperature levels, illumination, vibration, crowds and air quality including second hand smoke
* Must be able to work a flexible schedule including weekends, evenings and holidays
This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah's Cherokee Valley River Casino & Hotel reserves the right to make changes in the above job description whenever necessary. 1.26.15