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in Maitland, FL

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Hours Full-time, Part-time
Location Maitland, Florida 32751
Maitland, Florida

About this job

(Bilingual) Call Center Representative

Interested in working for a Fortune 100 company? Aerotek is hiring Qualified Candidates for a Health Benefits company in Maitland for a Member Service Representative position.

Qualifications, To be Considered you Need:

  1. Bilingual, (Spanish/ English)
  2. 1-2 years in Healthcare Experience (Dr. Office, Pharmacy, Health Insurance)
  3. 3+ years in Call Center experience
  4. High School Diploma or Equivalent

Responsibilities Include:

  • Answer inbound calls from consumers, family members, provider community and other state agencies to verify eligibility status, benefits, complaints and explaining behavioral health system processes.
  • Document call in up to 4 computer systems.
  • Make outbound calls to coordinate care between consumers, providers, pharmacies and governmental agencies.
  • Assist Back other departments with data entry for enrollments, demographic updates, outreach to providers for the Severe Mental Illness (SMI) department, complaint log clean up and Urgent Medication enrollments.
  • Responsible for reporting on Customer Statistics and Pharmacy call volume.
  • Track complaints, provider referrals, provider training needs, success stories and training's completed.




About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

Aerotek is acting as an Employment Agency in relation to this vacancy.