In-Bound Call Center Executive - Full-time / Part-time

Job Summary

Are you looking for a fast-paced job that will allow you to utilize your superior customer service skills in a rewarding environment? We would love for you to become a respected member of our team! As a valued customer service representative, you will be the first line of communication for our customers and will become the trusted face of our company. Earn monetary rewards and prizes as you help drive yourself and your team to successfully meet monthly, quarterly and annual sales goals. Experience the excitement of fostering team unity as you work closely with management and fellow employees to nurture trust and build rapport with our customers.

Job Responsibilities

• Interact with customers by answering phone calls promptly, responding to emails within 24 hours and meeting with customers in person as needed.
• Resolve complaints and customer problems in an efficient and friendly manner with the primary goal of satisfying their needs and continuing to earn their business.
• Perform basic billing duties, including completing customer transactions over the phone, issuing refunds as needed, researching past billing discrepancies and taking care of product exchanges.
• Provide customers with status reports on shipments, and help to package and ship products as needed.
• Update customer databases, including contact details, past complaints and resolutions, billing information, and auto-shipment enrollment.
• Meet weekly, monthly and annual goals for call volume, customer satisfaction, sales and rapid response times.
• Analyze and set personal and departmental performance goals designed to improve customer satisfaction. Assist management in coming up with attractive incentives and rewards for superior performance.
• Participate in weekly interdepartmental meetings and prepare to report on any customer issues that came up during the week and how they were resolved.
  

Job Skills & Qualifications

Required

• High school diploma or equivalent
• Ability to comfortably sit for long periods of time
• Attention to details
• Strong interpersonal skills
  

Preferred

• Ability to resolve conflict and de-escalate tense situations
• Previous customer service experience

Company Description:

As a global leader in recruiting, Aerotek specializes in going above and beyond reading resumes to look deeply into the talents, unique abilities and desires of every job seeker.

We believe in people and their amazing potential. Whether you're looking for a job, seeking hires or thinking about working with us, you've come to the right place.

Over the past three decades we've built an unrivaled culture and our unique, people-focused approach yields competitive advantage for our clients and rewarding careers for our contractors. Today we serve virtually every major industry, and we've placed exceptional people in hundreds of thousands of roles and positions. Everything we do is grounded in our guiding principles to build and nurture quality relationships that allow us to place quality people in quality jobs.

Mission

Our mission is as simple today as it was thirty plus years ago: Bringing great people and great organizations together. This drive to connect people and make them successful is what we mean when we say - our people are everything.
History
Since our founding, Aerotek has grown to become one of the top global recruiting and staffing agencies. Check out our company time-line on Aerotek.com, starting with our humble Baltimore roots in 1983 when our founders started Aerotek to serve the aerospace and defense industries to today as an Allegis Group company, a global leader in talent solutions.

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

Aerotek is acting as an Employment Agency in relation to this vacancy.